Job Description:
Job Title: Team Manager
Location: Remote Flexible working
Type: Permanent, Full-time (37.5 hours per week)
Velonetic represents the joint ventures between DXC Technology, the International
Underwriting Association (IUA), and Lloyd’s of London. Previously referred to as
the London Market Joint Ventures, we have been operating for over 20 years in the
London market (Lloyd's and Company), in both insurance and reinsurance
business. Processing over £101 billion worth of premium and claims transactions
today, we are building a new digital platform and services that will enable our
customers to move transactions and money through the processing lifecycle with
greater efficiency and speed, releasing time to drive innovation and focus on
higher value activities. Our core business services involve performing checks on
insurance documents, processing premium transactions and processing claims
transactions.
Individual will reside in the UK and have Right to Work in the UK.
Job Overview
We have a fantastic opportunity for an individual who has strong operational
understanding.
A Team Manager is responsible for achieving production targets through the
smooth and efficient operating of their team. The role involves a strong element of
team support and leadership, interpersonal, management and customer relations’
skills. Excellent personal organisation and prioritisation skills are required along
with the ability to adapt to changing demands and priorities.
All work processed must meet agreed service levels in respect of quality and
turnaround times.
Training will be provided for all insurance documentation / systems required to
perform the role.
What you will be doing
• Liaise with customers and brokers to resolve queries and issues related to the
claims being adjusted
• Ownership of multiple claim teams working with in an agreed handling authority
• Supports team members and customers with issues
• Prepares volume forecasts for next period using historic data and awareness of
current conditions
• Produces a fully-balanced capacity plan focusing on delivery of business
objectives through effective utilisation of team
• Allocates work and resources to optimise daily outcomes
• Monitors in-day achievement against work plan
• Maintains accurate records of time spent on diverted activity and how staff time
is distributed
• Takes corrective action to re-plan and re-prioritise at critical points
• Works co-operatively with colleagues to solve capacity management issues and
achieve production objectives
• Consistently manages absence within the team, adhering to the Absence Policy.
We're looking for people who have
• Strong numeracy, verbal and literacy skills
• Computer literate with working knowledge of Outlook and MS Office
• Work to a high level of accuracy with attention to detail
• Strong organisational, personal and time management skills
• Ability to work independently and as part of a team
• Excellent Customer Service skills
• Ability to demonstrate strong negotiating and influencing skills
• Positive attitude and natural curiosity to identify improvements
• Experience in managing a team of professionals
• Proven ability to deliver customer satisfaction
Investment In Training and Development
We offer a comprehensive range of training and career development
opportunities, a structured induction programme, tailored job training as well as
mentoring and support for relevant sponsored professional qualifications. We’re
developing an environment where people can grow and harness their careers and
skills to be the best that they can be to focus on the long term.
Our Culture
Here at Velonetic we support with care and compassion. We are constantly
evolving our initiatives around equality, diversity, and inclusion to ensure that
everyone feels equally involved and supported in the workplace no matter of who
they are or what they do. We are proud of the culture we are creating to ensure that
our commitment is ongoing and have a…