At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze®, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
Early Warning follows a hybrid work model to allow for a more collaborative working environment.
Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.
Director, Market Solutions - Paze
Overall Purpose
The Director, Market Solutions - Paze leads the Market Solutions function at the intersection of Partnerships and Product, serving as a senior subject matter expert on the Paze product, value proposition, platform, and roadmap. The role works alongside partnership account owners – namely issuers, issuer processors, payment networks, and digital platforms – to represent and deepen partner understanding of Paze and it’sits roadmap, lead product and feature introduction and due diligence, and secure the alignment and commitments needed to secure feature adoption, improve integrations, and increase partner performance.
The position translates Product strategy and technical capabilities into clear, compelling partner-facing narratives while bringing the voice of the customer back into the product development lifecycle. By connecting partner needs with Product, Engineering, and other internal teams, the role helps accelerate decisions, strengthen product-market fit, and scale support for a growing and increasingly complex partner ecosystem. The Director will also build and lead the Market Solutions team as the function expands.
Essential Functions
Lead and develop the Paze Market Solutions team, establishing priorities, operating routines, partner coverage, and scalable practices that increase the team's effectiveness as Paze partnerships and product capabilities expand.
Serve as the primary Partnerships representative in relevant Product forums and as a key participant in the product development lifecycle, maintaining a current understanding of the Paze platform, roadmap, emerging features, technical dependencies, and partner implications.
Act as a senior Paze product subject matter expert for strategic partners, including issuers, channel partners and processors, and payment networks, with primary emphasis on existing partners and selective support for large prospective partners.
Work side by side with partnership account owners to plan and lead product-focused partner engagements, including supporting quarterly business reviews, roadmap discussions, workshops, due diligence sessions, and targeted executive or working-team meetings.
Translate Product guidance into clear, accurate, and persuasive partner-facing product briefs, and collaborates on presentations, enablement materials, and other documentation that articulate feature capabilities, value, requirements, dependencies, and expected partner benefits.
Drive partner understanding and due diligence for new and evolving Paze capabilities, coordinating timely responses to business and technical questions and helping partners reach informed decisions about incremental investment, feature adoption, and integration improvements.
Secure and sustain cross-functional alignment on partner adoption objectives, anticipated value, decision points, and next steps while preserving clear ownership by strategic partnership account leads, Product, and other delivery teams.
Lead the voice-of-customer discipline for assigned partner segments by gathering, synthesizing, and communicating partner feedback, market signals, adoption barriers, and emerging needs to Product and other internal stakeholders.
Influence product priorities, feature design, value propositions, and roadmap direction when…