Job Summary
Performs a wide variety of duties, some of a confidential nature, including phone coverage and general administrative functions.
Duties and Responsibilities
Front-Desk & Guest Services
Welcoming visitors: Greet clients and guests as they arrive and provide a professional, friendly first impression.
Directing: Guide visitors to the appropriate meeting room or staff member as needed.
Security control: Monitor visitor logbooks, issue visitor badges, and enforce front-desk security guidelines and protocols.
Communications & Telephones
Phone management: Answer, screen, and route incoming multi-line phone calls to the correct personnel or department.
Message taking: Take and deliver accurate messages via phone or email.
Inquiries: Answer general questions in person or over the phone
Correspondence & Mail Handling
Mail distribution: Receive, sort, and distribute or notify staff of incoming mail, packages, and courier deliveries.
Outgoing correspondence: Prepare, stamp, and route outgoing mail, faxes, or shipments.
Scheduling & Calendar Management
Calendar updates: Maintain shared staff calendars and assist with booking conference rooms as needed.
Clerical & Administrative Support
Record keeping: Update and maintain visitor logs.
Office equipment: Operate copiers, scanners, fax machines, and postage meters.
Perform other tasks as assigned by agency leadership
Special Skills
Effective oral and written communication skills with internal and external clients
Computer experience; knowledge of or demonstrated ability to learn FileMaker Pro
Attention to detail with ability to accurately handle large volume of administrative work
Ability to operate a multi-line telephone system
Ability to operate typical office machines
Ability to juggle multiple tasks
Education and Experience Requirements
High School Diploma and 2 years of college
Two years work experience
Special Working Requirements
An automobile at his/her disposal; a valid, non-suspended NC driver’s license and a current automobile liability policy with continuous coverage. Reasonable accommodations may be made at agency’s discretion.
Must be able to manipulate and operate office supplies and equipment. Occasionally required to lift up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
No substantiation or criminal conviction of child abuse or neglect
May require need for flexible schedules, including potential evening and weekend work
Must adhere to established health and safety protocols when onsite at Early Years's physical office locations
Must have internet access at in home residence to support remote work arrangements as necessary
Some regional/statewide/national daytime and/or overnight travel may be required
Early Years Benefits
Early Years has a generous benefits package. Permanent employees that work at least 20 hours per week are eligible for benefits. Some of the benefits we offer include:
Section 125 Cafeteria Plan
Health, dental, vision and life insurance
Medical and Dependent Care Flexible Spending Accounts (FSA)
Employer contribution to 401k Retirement Plan
Paid annual and sick leave
15 paid days of holiday leave
Paid child Involvement Leave
Paid discretionary leave
Employee Assistance Program
Child Care Tuition payments
And more…
Early Years also offers many fringe benefits. Some of the fringe benefits include:
Casual dress work environment
Direct deposit
Standing and emergency payroll advances
Child Care Referral assistance
And more…
Early Years has been awarded Living Wage Employer Certifications in Orange and Durham Counties, and is a Family Forward NC Certified Employer.
Employment is contingent upon passing a criminal background check. Early Years is no longer requiring the COVID-19 vaccine for employment due to the fact that there is significantly less risk of severe illness. However, Early Years strongly recommends that employees receive this vaccination in order to…