Make a Difference for Children and Families Every Day
Do you believe every child deserves a great start? Are you passionate about helping families navigate one of the most important decisions they’ll ever make?
Early Years is seeking a Bilingual Child Care Consumer Education & Referral Specialist III to join our Child Care Referral Central team. In this role, you’ll help families find quality child care, connect them with community resources, provide consumer education, and support children from birth through school age across North Carolina.
We’re looking for someone who is compassionate, resourceful, and committed to making a difference. If you enjoy building relationships, solving problems, and helping families succeed, we’d love to meet you.
Join a collaborative, mission-driven team where your work truly matters every day.
Job Summary
Provides high-quality consumer education, consultation, referral, and family support services to assist families in identifying, accessing, and evaluating child care and early childhood education programs that meet their unique needs. Conducts individualized family assessments to provide personalized child care referrals, consumer education, and connections to community resources that promote children’s healthy development and family well-being. Serves as a trusted resource for families by providing accurate information on early care and education, school-age programs, financial assistance, and community services that improve access to quality child care. Represents Early Years through community outreach, educational presentations, and collaborative partnerships while supporting child care providers through recruitment, data quality, and resource development. Maintains accurate records, contributes to continuous quality improvement efforts, and supports the agency’s mission of improving outcomes for children and families through equitable access to high-quality early childhood education.
Duties and Responsibilities
Family Consumer Education & Referral Services
Provide high-quality, personalized consultations and child care referrals by phone, email, text, virtual appointments, and in person.
Assess each family’s unique needs, preferences, and circumstances to provide individualized child care referrals, consumer education, and connections to community resources.
Educate families on selecting high-quality early childhood education and school-age programs using recognized quality indicators and best practices.
Connect families with community resources and support services that address barriers to accessing child care and promote family well-being.
Provide enhanced referral services and ongoing support for families requiring additional assistance, including follow-up, facility tours, and problem-solving as appropriate.
Conduct guided child care program visits to assist families in evaluating early childhood education options and making informed decisions.
May transport families and their children in an agency vehicle to visit child care programs or other approved locations as part of enhanced family support services, in accordance with agency policies and procedures.
Pre-screen families for eligibility for child care scholarships and other financial assistance programs.
Community Outreach & Consumer Education
Represent Early Years and Child Care Referral Central through community outreach events, employer partnerships, educational workshops, webinars, and public presentations.
Promote awareness of Child Care Referral Central services and educate families, employers, and community partners about available early childhood resources.
Develop and maintain collaborative relationships with community organizations, child care providers, employers, and other stakeholders serving children and families.
Provider Engagement & Resource Development
Recruit and engage licensed child care programs to participate in Child Care Referral Central.
Assist child care providers in maintaining accurate program…