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Scheduled Weekly Hours:
40
Work Shift:
Days/Afternoons (United States of America)
Primary Function/General Purpose of Position
The Office Coordinator coordinates services of assigned practice, working both in back office/rooming patients responsibilities or Front Desk responsibilities based on the patient volume of the practice. Coordinates and monitors the work of all office staff and administrative functions. Monitors clinical and clerical staff compliance with regulatory requirements.
Essential Job Functions
Demonstrates and meets competencies and skills as outlined in the the departmental skills/competency checklist annually.
Plans, prioritizes, and coordinates the work of others. Maintains confidentiality of sensitive information. Monitor quality control standards. Identifies problems and recommends solutions and corrects errors. Communicates effectively verbally and in written form.
Maintains a current knowledge of all departmental policies, procedures, functions and electronic medical records in order to make appropriate decisions with guidance from practice management for all aspects of the department.
Works with providers to ensure Press Ganey Patient Experience scores are strong. Responsible for implementing processes at sites when experience scores are not meeting benchmarks.
Maintains, supports and communicates initiatives such as Patient Centered Medical Home, Patient Education Programs, Tel-Assurance, Meaningful Use.
Prepares patient and equipment for exams and procedures, apply/remove dressings, administers treatment under the direction/supervision of the physician. Maintains medical supply inventory, maintains physician’s call schedule, schedules all surgeries and procedures with the Operating Room if applicable. Provides phone triage for scheduling same day appointments.
Answers phones and directs calls to the appropriate party, collects co-payments and deductibles at time of service. Checks patients in, schedules new patients as well as return visits.
Responsible for daily posting of all charges, receipts, ensuring all encounter forms are accounted for, obtaining any missing charge information. Accurately posts Current Procedural Terminology (CPT) coding, pays attention to procedure modifiers, and appropriateness of diagnosis codes. Responsible for balancing receipts and deposits at close of day.
Verifies insurance coverage and obtaining authorizations, if necessary, from insurance carriers for procedures, test, therapy, etc. Notify physician/assistant when pre-cert problems occur
Pulls charts for scheduled patients, prepares charts by assuring all required reports, faxes, and notes are present, files charts back. Follow Health Insurance Portability and Accountability Act (HIPAA) guidelines for release of medical records. Thins charts per office schedule following chart retention regulations
Trains new employees working at site, and well as employees who need re-training.
Establishes and maintain an effective working relationship with clinical and clerical staff, physicians, administrative staff and patients.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
BLS Basic Life Support – American Heart Association (required)
Education
High School Diploma or GED (required)
Bachelor’s degree (preferred)
Work Experience
1-2 years of healthcare experience (preferred)
1-2 years of extensive customer service experience (preferred)
Experience in multiple areas of pre-access (scheduling, pre-registration, financial clearance) preferred.
Training
None
Language
None
Patient Population
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned…