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About The Team And The Role
Looking for a company that encourages passion, courage, and creativity – where you can help build the evolution of global commerce? At eBay, you’ll be part of a purpose-driven community dedicated to building an ambitious, inclusive environment where integrity and innovation drive everything we do!
Payments Compliance is transforming how we work through the thoughtful application of artificial intelligence. We are looking for an AI Transformation Lead to turn that strategy into action across our global Payments Compliance organization. This includes Governance, Sanctions, Know Your Customer (KYC), case reviews, and regulatory filings.
This role is ideal for someone who understands compliance, is energized by emerging technology, and enjoys getting into the details of complex processes to figure out how they can work better. You will partner closely with knowledgeable professionals and technology teams to find opportunities, reimagine existing processes, and bring practical AI-enabled solutions from concept to implementation.
As the AI Transformation Lead, you will serve as a key execution partner for the transformation strategy in Payments Compliance AI. Working alongside subject matter experts across each compliance vertical, you will identify and assess high-value AI opportunities, challenge existing ways of working, translate business problems into actionable use cases and requirements, and help drive solutions through implementation.
You will manage and sustain the Payments Compliance AI portfolio and roadmap. You will help prioritize initiatives based on feasibility, business value, compliance risk, and encouraged impact. This is a hands-on role requiring someone who can move fluidly between strategy and execution - whether mapping a complex compliance process, developing a case, prototyping an AI solution, refining requirements with engineers, participating in testing, or troubleshooting implementation challenges.
What You’ll Do
Partner with SMEs across Governance, Sanctions, KYC, Investigations, and Regulatory Reporting to identify processes and difficulties where AI can meaningfully improve effectiveness, efficiency, consistency, or risk management.
Assess existing processes and help reimagine how work should be performed using AI, rather than simply automating current-state workflows.
Translate compliance problems and operational needs into well-defined AI use cases, business requirements, workflows, and success criteria.
Own and maintain the strategic plan and collection for Payments Compliance AI, including use-case intake, prioritization, dependencies, encouraged benefits, implementation status, and realized outcomes.
Develop business cases for AI initiatives by assessing current-state effort, expected efficiency gains, capacity savings, risk reduction, and other measurable benefits.
Partner with product management, software development, data analytics, Responsible AI, and other teams during the development lifecycle. Support AI initiatives from concept through implementation.
Develop hands-on prototypes and proof-of-concepts where appropriate using resources like tailored GPTs, Gems, Claude Code, and other emerging AI capabilities.
Participate in solution design, testing, validation, and iteration to…