At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the role & team
We are building a central BU Authenticity Guarantee (AG) Centre of Excellence within eBay’s GFC organisation to strengthen the AG proposition and scale shared capabilities.
As Director, AG Strategy & Operations , you will report to the GM, Portfolio Strategy & Operations — Global Focus Categories & Live . You will examine and refine the cross-category strategy, lead and develop a high-performing team, and translate priorities into measurable business outcomes. This is a hands-on leadership role requiring strategic judgment, operational understanding, and accountability for delivery—not just recommendations.
You will work closely alongside category divisions, which own category initiatives and commercial outcomes, and AuthOps, which manages authentication operations.
What you will accomplish
AG Strategy & Proposition: Review and evolve the cross-category AG strategy, customer promise, and shared roadmap. Establish common experience standards and commercial guardrails, balancing consistency with category-specific needs.
Business Cases & Investment Prioritisation: Build clear processes to develop, evaluate, and prioritise cases. Bring together category, finance, product, and AuthOps input to assess customer value, economics, operational feasibility, and expected returns.
Hands-On Execution: Own cross-category initiatives from planning through delivery, with clear achievements and accountability. Spend time in AG centres to understand workflows, customer problems, and operational constraints, translating these insights into practical improvements with category teams and AuthOps.
Performance & Scalable Processes: Establish critical metrics, operating reviews, and reusable launch and expansion playbooks. Track results against arguments, address gaps, and scale successful approaches across categories and markets.
People & Cross-Functional Leadership: Lead and develop the team, aligning partners across category leadership, product, engineering, marketing, AuthOps, and other functions. Resolve dependencies, drive decisions, and communicate clear recommendations and progress to senior leadership.
What you will bring
Strategic & commercial judgment: Significant experience in strategy, business operations, or general management, with strong business-case development, financial analysis, and investment prioritisation skills.
Execution & ownership: A proven record of turning strategy into measurable results. A hands-on approach to understanding operations, solving problems, and delivering improvements, including willingness to travel to AG centres.
People & collaborator leadership: Demonstrated success developing teams and influencing senior collaborators across business, product, and operations, with clear accountability for outcomes.
Analytical & communication skills: Ability to translate data and customer insights into actionable recommendations and executive-ready communications. Experience in marketplaces, eCommerce, or customer trust is preferred; direct authentication experience is a plus.
Why join us
Help shape AG across eBay, building a team that connects customer trust with commercial growth and delivers improvements across categories and markets.
At eBay, our customers are our compass. We foster a culture where…