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We are looking for a Partner Operations Manager to drive operational execution and support effective partner operations across Financial Services' growing network of external partners, vendors, and internal customers.
This role will collaborate with business leaders who own strategic partner relationships and help coordinate partner-related workstreams, communication, governance, and follow-through across Product, Finance, Legal, Compliance, Risk, Procurement, Operations, and external partners.
The ideal candidate brings strong experience in partner operations, external customer communication, vendor and contract operations, and cross-functional program coordination. They are comfortable navigating ambiguity, aligning multiple customers, and ensuring partner-related initiatives and operational activities are implemented efficiently, with strong ownership, accountability, and operational rigor.
This role is well suited for a hands-on operator who can independently lead moderately complex partner-related efforts, support external partner engagement, and improve the processes and governance needed to scale partner operations effectively.
What you’ll do
Support business leaders on partner- and vendor-related communication, driving follow-ups, aligning actions, and helping ensure strong ongoing partner engagement.
Support partner-facing operational cadences, including governance reviews, performance discussions, readiness checkpoints, issue follow-up, and recurring business or working sessions, in partnership with business leaders and cross-functional partners.
Coordinate cross-functional partner-related efforts across Product, Finance, Legal, Compliance, Risk, Procurement, and Operations to align on priorities, dependencies, decisions, and execution plans.
Manage partner operational processes such as contracting process, purchase orders, invoices, supplier performance reporting, governance reviews, and operational readiness to ensure effective execution and business outcomes.
Manage operational risk, controls, and issue resolution , including reconciliation, compliance, audits, incident response, process documentation, and root cause analysis to ensure accuracy, regulatory adherence, and a seamless payment experience.
Support cross-functional initiative s by translating complex data into actionable insights, delivering recommendations to senior leadership, and partnering across Finance, Product, Legal, Compliance, Risk, Operations, and external partners to drive execution and business outcomes.
What we’re looking for
Experience in partner operations, vendor management, contract operations, payment operations, procurement operations, or a related function.
Demonstrated ability to independently lead moderately complex cross-functional programs and drive execution across multiple stakeholders.
Experience working with third-party partners or vendors, including governance, renewals, performance management, and operational issue resolution.
Strong written and verbal communication skills, with the ability to support effective engagement with external partners and senior internal team members.
Strong stakeholder-management and program-management skills, including the ability to coordinate multiple workstreams and maintain momentum across…