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Time Type:
Full time
Department:
South End Washington Primary Care
All Locations:
1601 Washington Street
Position Summary:
The Medical Director for South End Primary Care provides clinical and administrative leadership for primary care at the Washington Street and Hass Center sites. The role oversees adult, family, and pediatric care and integrated specialty services, and partners with substance use disorder and integrated behavioral health teams. The Medical Director supports and develops providers, advances quality and patient safety, and works with operations leaders to keep care consistent and accessible. The role reports to the Vice President and Associate Chief Medical Officer and includes a clinical practice. In collaboration with the South End Primary Care leadership team, the Medical Director is responsible for:
Collaborating closely with the South End Primary Care leadership team and ensuring timely and ongoing communication among leadership and departmental staff
Administrative and clinical development of medical staff in South End Primary Care
Overseeing and optimizing patient safety and patient experience
Recruiting and orienting new physicians and advanced practice providers
Developing departmental continuing education presentations
Supporting, mentoring, and overseeing primary care clinicians (physicians, NPs, and PAs) across adult medicine, family medicine, pediatrics, and women’s health
Overseeing and partnering with integrated specialty services at South End Primary Care, which may change over time (currently hepatology and nephrology)
Developing and updating departmental clinical policies and procedures
Overseeing clinical quality management of the department
Assisting the department in annual performance improvement projects
Collaborating with the IT department for data reporting and validating IT reports
Working closely with coding and billing departments to ensure accurate coding
Providing real-time clinical consultation for colleagues
Providing real-time support and problem solving for acute patient situations
Managing complex and sensitive situations with patients, families, and staff, including complaints, difficult clinical cases, family concerns, and staff conflicts
Leading or taking part in root cause analyses (RCAs) and safety reviews, and following through on action plans
Teaching and supervising learners in clinic, including medical students, as needed
Serving as a two-way link between site staff and senior leadership: explaining organizational decisions and priorities to staff, and bringing staff concerns and ideas to leadership in a clear, organized way
Advocating for staff and patients and giving honest feedback, while understanding that many requests take time or cannot be met, and closing the loop with staff on the outcome
Partnering closely with teams that share our South End sites but have their own leadership, including substance use disorder (SUD) services and integrated behavioral health (IBH), to coordinate care for shared patients
Advocating for South End providers, staff, and patients…