Program Manager – AI Adoption Service
Job Description
Role Summary
The Program Manager (AI Adoption Service) is a client-facing delivery lead responsible for translating strategy into execution across AI adoption engagements. This role functions as a hybrid Program Manager / Project Manager, combining cross-workstream coordination and stakeholder alignment with hands-on ownership of day-to-day project execution. The individual in this role serves as the operational backbone of the engagement—owning scope, schedule, RAID, stakeholder communications, decision tracking, and delivery coordination across multiple workstreams—while ensuring readiness, enablement, governance, and adoption activities remain aligned to client objectives, contractual deliverables, and measurable business outcomes.
Key Responsibilities
Project planning & controls: Build, maintain, and actively manage the integrated project plan across workstreams, milestones, dependencies, owners, and critical path items; proactively address slippage, sequencing issues, and resource conflicts to keep delivery on track.
Day-to-day project ownership: Act as the de facto project manager for the team by driving weekly priorities, coordinating deliverables, following up on open actions, and ensuring work moves forward between formal status meetings.
Client leadership & facilitation: Serve as the day-to-day client lead for execution; facilitate working sessions, steering meetings, and status reviews; drive alignment across IT, security, compliance, business stakeholders, and executive sponsors.
Cross-functional delivery orchestration: Coordinate delivery across internal SMEs and client resources spanning adoption/change management, technical architecture, security/compliance, data readiness, Copilot Studio/agents, and end-user enablement.
Deliverables management: Own the delivery calendar for workshops, training sessions, communications, assessments, and reporting deliverables; ensure each output has clear ownership, review cycles, due dates, dependencies, and acceptance criteria.
Status reporting & executive communication: Produce weekly status updates and executive-ready readouts that summarize progress, milestone health, key accomplishments, risks/issues, upcoming decisions, and remediation plans.
RAID & change control: Maintain RAID logs, action and decision registers, and escalation paths; manage change requests and scope adjustments in alignment with the SOW, timeline, dependencies, and commercial impact.
Team coordination & accountability: Keep internal and client team members aligned on priorities, decisions, deadlines, and next steps; ensure meetings end with clear owners and timelines, and follow through to closure.
Adoption measurement: Partner with internal and client stakeholders to define success measures, establish baselines, and track KPIs such as usage, training participation, scenario adoption, stakeholder satisfaction, and business value indicators.
Readiness & remediation tracking: Monitor progress against readiness findings and remediation actions tied to governance, security, technical prerequisites, and organizational change activities so adoption blockers are surfaced and resolved early.
Continuous improvement: Capture lessons learned, improve templates and playbooks, and help standardize repeatable delivery methods that support a scalable AI adoption services model.
Engagement growth support: Identify renewal, expansion, and adjacent-service opportunities; coordinate the operational inputs required for proposals, change orders, and updated SOWs.
Required Qualifications
5+ years of experience as a client-facing Project Manager, Program Manager, or delivery lead managing technology initiatives in consulting, professional services, or managed services environments.
Demonstrated success owning day-to-day project execution, including scope, schedule, communications, RAID, dependency management, deliverables tracking, and—where applicable—budget oversight…