ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
Position Summary
As a Senior Network Engineer at ECI, you will work within a global team managing client network infrastructure as part of an integrated, proactive service spanning observability and operations through architecture and resiliency. You will resolve complex incidents, deliver network changes, investigate recurring problems, and improve reliability through automation, assessment, and knowledge sharing. Working with engineering, architecture, security, and service teams, you will help prevent issues, strengthen operational readiness, and enable colleagues to handle routine work safely.
This is an onsite role within a global, follow-the-sun team providing 24x7 coverage. Working days and hours vary by location and assigned rotation, with some flexibility required to support coordinated global coverage.
Position Responsibilities
Support global service coverage with clear handoffs documenting client impact, diagnostic evidence, next actions, and ownership.
Resolve complex routing, switching, wireless, firewall, VPN, certificate, and performance issues within approved standards; escalate high-risk or nonstandard decisions to technical leadership.
Investigate recurring incidents, document root cause findings and corrective actions, and coordinate with technical teams, vendors, and carriers to deliver lasting fixes.
Provide accurate impact, recovery, and remediation updates to incident coordinators and client-facing teams, supporting clear communication without owning the wider incident or client relationship.
Validate network assessments and automated findings against technical evidence, prioritize compliance, vulnerability, and lifecycle risks, and track remediation. Use manual review where automation is unproven and follow security policy for corrective actions.
Plan and execute complex changes, maintenance, and upgrades with risk assessment, testing, rollback, and post-change validation under approved change controls.
Implement approved designs, office deployments, VPN solutions, and network refreshes. Partner with architecture and delivery teams to ensure resiliency, observability, supportability, and readiness for ongoing operations.
Support client onboarding, offboarding, and service transitions by validating inventory, access, monitoring, documentation, and support ownership.
Enable shift-left by developing tested runbooks and mentoring colleagues to handle routine work safely, with appropriate access, training, rollback steps, escalation guidance, and outcome checks.
Identify automation opportunities and work with development teams on requirements, acceptance testing, adoption, and measurable benefits. Use approved AI tools for troubleshooting, documentation, and scripting with human review and client-data protection.
Contribute recommendations to service reviews and deliver planned reliability improvements that reduce repeat incidents, manual effort, change failures, and network risk.
Position Requirements
Bachelor’s degree in a related field or an equivalent combination of education and relevant experience.
At least 8 years of network support and project delivery experience, including complex troubleshooting, controlled changes, and reliability improvement.
Strong experience applying ITIL best practices for incident management, change enablement, and problem…