As Quality Director , you will lead the Global & NA Institutional Quality Pillar within Ecolab's future-state Global Quality organization, setting and sustaining the standards that govern product quality across the manufacturing, warehousing and distribution network. You will be responsible for building a best-in-class quality function focused on product safety, regulatory compliance, continuous improvement and a superior customer experience. Reporting to the Vice President, Global Quality, you will have primary responsibility for the North America quality management system, supplier and contract manufacturer quality, and customer complaint resolution. You will partner closely with Central Quality, Global Supplier Quality, business-aligned Quality pillars, Supply Chain, Commercial, RD&E, manufacturing, suppliers, third-party manufacturers and regulatory bodies to establish clear accountability, consistent standards, timely escalation and shared learning across the enterprise. Innovation and data-driven decision-making will be essential to activating the future-state operating model, strengthening local execution and continually increasing the value Quality delivers to the business and customers.
What You Will Do
Own the North America quality strategy and roadmap, aligning regional priorities with the global quality agenda and future-state Global Quality operating model while driving synergies across the function
Provide leadership and vision to the NA quality team across manufacturing plants, warehouses, and contract manufacturing partners, developing both people and technology to elevate overall performance
Own and continuously improve the quality management system, ensuring readiness for internal, customer, regulatory and third-party audits
Ensure compliance with FDA, EPA, ISO 9001 and other applicable regulatory and customer requirements across all North America sites
Own the NA quality budget and cost of poor quality, including target setting for divisions
Drive reduction in customer complaints, non-conformances and rework through structured root cause analysis and disciplined corrective and preventive action
Establish quality metrics and reporting, using data and analytics to identify trends and direct resources to the highest-impact issues
Partner with RD&E and the divisions on new product introductions, formula changes and specification management so that quality is designed in from the start
Partner with the supplier and contract manufacturing teams to establish strong quality programs, including qualification, performance monitoring, audits and corrective action
Direct the investigation and resolution of significant quality events, including product holds, recalls and customer escalations
Build strong, trust-based relationships with commercial leaders to constantly drive improvements and efficiencies across the supply chain
Drive standardization of quality processes across the network while implementing operational excellence and continuous improvement initiatives
Protect Ecolab's brand by ensuring compliance with legal and regulatory requirements, and promoting environmental responsibility
Activate the future-state Global Quality operating model across North America by clarifying decision rights, governance, interfaces, support channels and escalation paths while keeping Quality closely connected to sites, businesses and customers
Build a connected One Quality culture by applying common standards and metrics, sharing expertise and learning across Quality pillars, and strengthening early risk visibility and consistent execution across the network
Promote Ecolab's values and performance-based culture of excellence by demonstrating transformational leadership, and attracting, engaging, developing and rewarding the best talent in the industry
Minimum Qualifications
Bachelor's degree in chemistry, engineering, supply chain or a related technical field
10 years of experience in quality, manufacturing or supply chain,…