Software Engineering Manager, Associate Portal
Information Technology
As the Software Engineering Manager for our Associate Portal, you will lead the engineering team responsible for building and operating Ecolab's enterprise digital front door on ServiceNow Employee Center Pro within HR Service Delivery. You will own the quality, reliability, and technical delivery of an experience that helps associates find information, access services, complete tasks, and connect to enterprise workflows from one place.
This is a hands-on engineering leadership role. You will lead the team and stay close to the work: shaping solutions, reviewing designs and code, removing delivery barriers, and ensuring what reaches production is secure, scalable, accessible, and supportable. You will establish the engineering practices that make quality repeatable rather than dependent on individual projects or implementation partners.
You will partner closely with product, UX, architecture, Enterprise AI, HR, Communications, and business teams. You will translate the Associate Portal vision into an executable engineering roadmap and build the internal capability needed to operate and continuously improve the product after implementation.
What you will do
Engineering Leadership and Team Development
· Lead, mentor, and grow a team of ServiceNow engineers and technical leads responsible for the Associate Portal and related employee experience capabilities.
· Establish clear ownership, performance expectations, development plans, and engineering objectives for the team.
· Build a culture of accountability, technical excellence, collaboration, continuous improvement, and strong customer focus.
· Manage work across employees, contingent resources, and implementation partners while retaining clear internal accountability for engineering outcomes.
· Develop the internal knowledge and capability required to own, operate, and enhance the portal following implementation and knowledge transfer.
Associate Portal Engineering
· Own engineering delivery for the Associate Portal built on ServiceNow Employee Center Pro and HR Service Delivery.
· Lead the configuration, development, testing, deployment, and enhancement of portal pages, widgets, microsites, application launchers, navigation, taxonomy, and responsive experiences.
· Ensure a consistent, intuitive, and consumer-grade experience across desktop, mobile, manufacturing, field, and corporate environments.
· Guide the use of audience groups, user criteria, HR criteria, personas, roles, regions, and language preferences to deliver relevant and personalized experiences.
· Oversee capabilities including enterprise search, knowledge, content, services, requests, approvals, tasks, communications, and conversational assistance.
· Partner with UX leaders to ensure implemented experiences match approved designs and meet accessibility, usability, and performance expectations.
Architecture and Technical Governance
· Partner with ServiceNow platform architecture and enterprise architecture to define and enforce technical standards for the Associate Portal.
· Translate complex business and experience requirements into secure, scalable, maintainable, and upgrade-friendly ServiceNow solutions.
· Apply a configuration-first approach and ensure custom development is used only where it creates clear business or experience value.
· Lead technical design reviews covering portal components, integrations, data flows, security, performance, and cross-platform dependencies.
· Maintain clear solution designs, integration specifications, data flows, operational documentation, and technical decision records.
· Actively manage customization risk, technical debt, unsupported components, platform upgrades, and lifecycle dependencies.
Software Engineering Standards and Quality
· Establish and enforce standards for coding, peer review, source control, testing, documentation, deployment, and…