Senior UX and Human Factors Researcher
Who We Are:
Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification for 2023!
About User Experience and Human Factors (UX & HF):
At Ipsos, UX & HF covers all aspects of the end-user’s interaction with a company and its products. UX & HF research is at the heart of user-centered design, grounded in the belief that design decisions should be informed by evidence, research about users, their expectations, their activities, and their interactions. We believe the most impactful experiences come from integrating research throughout the design process, not just evaluating finished concepts.
Our UX & HF researchers work across industries, from healthcare and medical devices to digital products and complex systems, to ensure products are safe, effective, and meet real user needs.
What makes this role important at Ipsos?
The Senior UX & Human Factors Researcher plays a critical role in leading research studies that inform product design, usability, and safety, particularly within regulated industries such as medical devices and pharmaceuticals. This position requires FDA regulatory expertise, strong analytical thinking, and the ability to translate research findings into actionable design recommendations.
Senior UX & HF Researchers at Ipsos work collaboratively with cross-functional teams while managing projects independently, from study design to client delivery, ensuring that every engagement meets the highest standards of quality and compliance.
What you can expect to be doing:
Lead UX and human factors research projects across all study phases (planning, execution, analysis, and reporting).
Develop protocols and documentation aligned with industry and regulatory standards (e.g., FDA guidance, ANSI/AAMI HE75, IEC 62366-1:2015).
Conduct formative and validation usability testing for medical devices and combination products to identify critical tasks and potential use-related risks.
Analyze qualitative and quantitative data to inform risk management, design improvements, and regulatory submissions.
Produce clear, high-quality deliverables, such as usability study reports, HF validation summaries, and risk analyses, to support clients’ product development and regulatory objectives.
Present insights and recommendations effectively to diverse stakeholders, including client teams, engineers, and regulatory reviewers.
Collaborate across internal and client teams to ensure research outcomes drive evidence-based design and business decisions.
Engage in client business development work by supporting a Director or senior leader.
Lead/support bids and proposals with oversight of a Director or senior leader.
Manage set budget with senior lead, including time management of their project team members and budget accountability with their project manager or senior leader.
Produce thought leadership pieces, internal trainings and support Senior Leadership in executing internal initiatives.
This might be the job for you if you have:
Bachelor’s degree in Human Factors, HCI, Psychology, Industrial Engineering, Behavioral Sciences, or a related field ( Bachelor’s degree required ).
3+ years of experience conducting UX and Human Factors research or design within regulated industries.
5+ years of experience in User…