The Senior Manager, Business Operations is responsible for coordinating and managing the administrative, financial, communications, and event-services functions of Vanderbilt University Parking & Commuter Services. Reporting to the Senior Director, this position supports the department's daily business operations, administration, and internal processes to ensure efficient and effective service delivery.
The Senior Manager serves as the department's Financial Unit Manager (FUM) and supports the administration of the department's growing $12.7 million annual operating budget, working collaboratively with OCN Finance to ensure accurate financial reporting, effective budget monitoring, and responsible stewardship of departmental resources.
The position also provides direct leadership for the department's event parking team, including the development and management of a student employment staffing model to support event parking and transportation services. Additionally, the Senior Manager coordinates departmental communications, oversees vendor-related administrative activities, supports business process improvements, and collaborates with departmental leadership, OCN shared services, and university partners to support effective parking, transportation, mobility, enforcement, and customer-service operations.
Key Responsibilities
Event Parking & Transportation Services
Manage the department's event parking team, providing day-to-day supervision, work assignments, scheduling, training, performance management, and operational guidance to ensure effective delivery of event parking and transportation services.
Develop, implement, and manage a student employment staffing model to support event parking operations, including recruitment, onboarding, training, scheduling, supervision, and ongoing student employee development.
Establish consistent operating procedures, service expectations, staffing plans, and training resources for event parking personnel and student employees.
Coordinate event parking staffing and operational support for university events, working with departmental operations, Public Safety, Athletics, Facilities, event organizers, and other university partners.
Serve as a primary departmental resource for university partners requesting event parking and transportation services, coordinating service requirements, staffing needs, and operational logistics.
Maintain standardized processes for event requests, service planning, pricing, agreements, billing, financial reconciliation, documentation, and performance reporting.
Monitor event-related financial transactions and work with the OCN financial team to ensure appropriate billing, revenue tracking, and reconciliation.
Evaluate event staffing utilization, student employee participation, service delivery, and operational effectiveness to identify opportunities for improved efficiency and customer service.
Communications & Customer Information
Coordinate the department's communications activities in partnership with University Communications and OCN communications resources.
Develop and maintain communications plans and customer-facing information related to parking and transportation programs, permit sales, operational changes, major events, construction impacts, transportation disruptions, and policy changes.
Coordinate updates to departmental webpages, email communications, FAQs, forms, instructional materials, signage, and other communication channels to ensure information is clear, accurate, consistent, timely, and customer-focused.
Translate complex parking, transportation, financial, and operational information into understandable communications for faculty, staff, students, visitors, departments, and other university audiences.
Review customer feedback, inquiries, and communication effectiveness to identify opportunities to improve messaging and customer service.
Budget, Financial Management & Revenue Administration
Serve as the department's Financial Unit Manager…