Program Manager - Operations Manager – Oracle Health Cloud Infrastructure & Disaster Recovery
Position Overview
We are seeking an experienced, highly motivated Operations Manager to lead a team responsible for cloud infrastructure operations, client disaster recovery environments, operational project delivery, and enterprise healthcare technology solutions.
This position combines people leadership, cloud operations, project management, and client relationship management . The successful candidate will oversee a team of operations associates while actively participating in the coordination, provisioning, maintenance, and support of Oracle Cloud Infrastructure (OCI) environments, CareAware cloud solutions, and infrastructure supporting Oracle Health applications.
The ideal candidate is a hands-on operational leader who can manage multiple competing priorities, coordinate complex infrastructure projects, communicate effectively with internal and external stakeholders, and ensure the successful delivery of cloud services to healthcare clients.
Candidates with experience supporting Cerner Millennium Electronic Health Record (EHR) environments are strongly preferred. Familiarity with Millennium infrastructure, healthcare application dependencies, client upgrades, and the operational requirements of mission-critical healthcare systems will be particularly valuable.
This role requires someone comfortable balancing managerial responsibilities with operational execution, including cloud resource provisioning, network configuration requests, disaster recovery coordination, infrastructure troubleshooting, and healthcare application support coordination.
This role will be based in Nashville TN - we do offer relocation assistance
People Management & Team Leadership
Provide direct management, coaching, mentoring, and professional development for a team of approximately 8 operations associates.
Manage day-to-day team operations, including workload distribution, project assignments, support responsibilities, and resource planning.
Establish, maintain, and coordinate on-call rotations to ensure appropriate coverage for production environments, critical infrastructure, and client support needs.
Monitor team capacity and priorities to ensure project commitments and operational support obligations are met.
Conduct regular one-on-one meetings, performance evaluations, development discussions, and team meetings.
Provide guidance, training, and mentorship to project managers and operations associates.
Promote accountability, collaboration, knowledge sharing, and continuous improvement across the team.
Coordinate escalations, remove operational blockers, and ensure critical issues receive appropriate attention and resolution.
Disaster Recovery Operations & Client Project Management
Lead and coordinate client disaster recovery (DR) infrastructure projects from initial planning through implementation, validation, and ongoing operational support.
Serve as a primary point of contact for clients and internal stakeholders regarding disaster recovery environments, project timelines, infrastructure requirements, and operational readiness.
Facilitate recurring weekly client meetings to review DR environment health, project progress, outstanding issues, upcoming changes, and operational priorities.
Provide regular status reports, project updates, risk assessments, and action-item tracking for client disaster recovery environments.
Coordinate with infrastructure, networking, virtualization, and application teams to ensure disaster recovery environments meet established operational requirements.
Oversee infrastructure provisioning, configuration requests, maintenance activities, and environment readiness.
Track project milestones, dependencies, infrastructure issues, and deliverables using Jira and other project management tools.
Coordinate disaster recovery testing and validation activities with appropriate operations teams and client stakeholders.
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