Job Description
EisnerAmper | Fund Services
Investor Services Manager
Position Overview
Investors judge a fund by the quality of every interaction they have with it: how quickly a subscription is processed, how clearly a capital call is explained, and how accurately a quarterly statement reflects their position. The Investor Services Manager owns that experience.
In this role, you lead the team responsible for investor onboarding, anti-money laundering and know-your-customer (AML/KYC) review, capital activity processing, and investor reporting across a portfolio of private equity, credit, real estate, venture, and hedge fund clients. You act as the day-to-day escalation point for fund managers and their limited partners, and you work with fund accounting, compliance, and technology colleagues to keep investor records accurate and investor communications timely.
This is a client-facing middle management role, you will be expected to set service standards and take responsibility for the accuracy of the investor register.
Key Responsibilities
Investor Onboarding and Due Diligence
Oversee end-to-end investor onboarding, including subscription document review, side letter tracking, and entry of investor data into the fund administration platform.
Review AML/KYC and Customer Identification Program files for completeness and escalate exceptions to compliance, including politically exposed person and sanctions screening results.
Confirm accredited investor, qualified purchaser, and qualified client status is documented in line with each fund's offering terms.
Coordinate FATCA and Common Reporting Standard (CRS) self-certification collection and maintain supporting tax documentation such as Forms W-8 and W-9.
Maintain the investor register and legal entity data so that ownership, commitments, and contact records stay accurate across systems.
Capital Activity and Transaction Processing
Prepare, review, and release capital call and distribution notices.
Track funding status, follow up on late contributions, and support the default and remedy process when a limited partner fails to fund.
Review subscriptions, redemptions, transfers, rebalances, and equalization calculations for open-ended and closed-ended structures.
Verify bank instructions through callback and other fraud prevention controls before any payment is released.
Reconcile investor-level capital account balances against fund accounting records and resolve differences before reporting deadlines.
Investor Reporting and Communications
Administer the investor portal: user provisioning, document posting, entitlement review, and access certification.
Perform AMLCO, FATCA/CRS and other periodic reporting.
Respond to limited partner inquiries and due diligence questionnaires within agreed service levels, and coordinate responses with the client where judgment is required.
Support the annual Schedule K-1 and K-3 distribution process in coordination with the tax team.
Client Service and Relationship Management
Serve as the primary investor services contact for an assigned group of fund clients and their investor relations teams.
Assist leadership and clients on onboarding of new funds and new clients, including data migration, review of governing documents, and design of the service delivery model.
Track service level agreement performance, prepare service review materials, and present results in client meetings.
Identify recurring pain points and propose changes that reduce turnaround time or manual effort.
Team Leadership and Development
Assist the leadership in workload allocation, capacity planning, and coverage across reporting and capital activity peaks.
Support the leadership in team members’ career development and training plans.
Controls, Technology, and Process Improvement
Maintain documented procedures and confirm that four-eyes review, segregation of duties, and approval controls operate as designed.
Support SOC 1 examinations, internal audits, and client due diligence…