Digital Product Designer - Digital and Technology Partners - Onsite/Hybrid
This role requires the ability to periodically work at the office which is located at 150 E 42nd Street, New York, NY 10017
We are looking for a hard-working and high-aptitude Digital Product Designer. From Day 1, you will play a critical role in designing digital experiences for patients, providers, and staff. You will have significant responsibilities and impact. This is a full-stack design role, but please note that we use vendor software, rather than custom development. This role focuses more on UX research, strategy, and service design across technology and operations workflows, and less on application UX/UI design.
Discover User Opportunities:
Collaborate closely with Product Managers to discover, validate, and prioritize the most impactful user problems to solve
Conduct user research with patients, staff, providers, and other stakeholders
Translate insights into actionable opportunities in the problem and solution spaces, using qualitative and quantitative methods, including user interviews, usability testing, surveying, and analysis
Conduct market and competitor research to identify trends and opportunities to inform design and strategy decisions
Execute Service Design:
Develop and validate personas, journey maps, and touchpoints
Develop service blueprints to understand operations, clinical, and technical systems
Design ideal and holistic persona experiences across a complex ecosystem
Work across various digital products and domains, adapting to diverse project needs
Review and Improve UX/UI Designs:
Review, customize, or improve digital product designs in collaboration with Product Owners and software vendors
Advocate for human-centered design throughout the product development process
Improve the accessibility of experiences for all users, adhering to best practices and guidelines
Collaborate with stakeholders and improve how we work
Seek input and buy-in, inform, and partner with a wide range of multidisciplinary stakeholders across digital, technology, project and program management, operations, clinical, and marketing team
Help improve our design processes, systems, and tooling
Desired Qualities
High-Agency: Driven, hard-working, proactive, sense of ownership and personal responsibility, and persevering
Curious: Eager to learn, inquisitive, focused, and engaged
Analytical: Sharp cognitive abilities, including ability to comprehend, analyze data, and solve complex problems
Results-Oriented: Action-oriented, high-standard for quality, effective, and precise attention to detail
Effective Communicator: Empathetic listener with strong written and verbal communication skills
Advanced Social-Emotional Skills: Relationship-driven, positive, collaborative, humble, and patient
Key Tools
Figma
Mural
UserTesting
Atlassian products (e.g., Jira, Confluence)
Minimum Education
• Bachelor's Degree
Minimum Experience
• Four or more years of related experience
• 1-2 years of direct experience in digital product design or related field strongly preferred
• Healthcare knowledge is preferred but not required
Compensation Statement
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $120,000.00 - $180,060.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
Non-Bargaining Unit, M5L - HSO Digital Experience - MSH, Mount Sinai Hospital