Applicants must be a resident and work from one of the following states: WA, OR, or ID, with occasional travel to our headquarters, located in Seattle, WA.
Who We Are:
At PEMCO, we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2026, based on customer survey feedback, and by Newsweek as one of America’s Greatest Midsize Workplaces 2025. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work!
Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential.
Why We Need You:
The Chief of Staff facilitates effective executive leadership and helps to operationalize strategic imperatives and initiatives. This management director-level role helps the Executive Team operate with clarity, alignment, discipline, and speed by supporting executive planning processes, operating rhythms, decision-making, communication, and cross-functional coordination.
Acting as a trusted liaison between the Executive Team and the broader enterprise – particularly the director team – the Chief of Staff ensures that strategic priorities are translated into actionable goals, executive decisions are documented and executed, and critical initiatives receive the focus and coordination needed to achieve desired outcomes.
Working through influence without direct authority, the Chief of Staff helps build organizational alignment, operating performance, and enterprise agility with accountable business leaders and delivery teams.
The Chief of Staff is a facilitator of executive team efficiency, effectiveness, and alignment; a key supporter (and as assigned, potential leader) of executive team-sponsored initiatives and strategic execution; and a trusted extension of and liaison between the executive team, senior leaders, and the enterprise. The Chief of Staff enables stronger executive team discussion, decision making, alignment, and accountability to help drive improved enterprise execution and outcomes.
What You’ll Be Doing:
This role’s key responsibilities are in the areas of facilitating and helping continuously improve the enterprise strategy process, supporting the implementation and continuous improvement of the Executive Team’s operating model, and supporting executive-sponsored initiatives that require enterprise coordination.
Annual Strategy Planning: Plan and facilitate the annual strategic planning process; coordinate executive participation, timelines, deliverables, decision points, and communication; synthesize inputs into actionable outputs and next steps.
Enterprise Priority and Goal Cascade: Support executive development of enterprise priorities and strategic objectives and initiatives; support the cascade and communication of enterprise priorities and strategic objectives across functions; serve as a resource to directors as they operationalize enterprise priorities, strategic objectives and initiatives.
Enterprise Strategy Progress Reviews: Support periodic review of enterprise priority achievement and strategic execution; monitor progress against executive commitments and escalate issues appropriately; provide executive team reporting and insights regarding progress, risks, and opportunities.
Multi-year…