Job Description
Join Electrolux Group and help us deliver outstanding customer experiences.
At Electrolux Group, we strive to shape living for the better. We believe that great customer experiences are built on strong collaboration, operational excellence and a commitment to continuous improvement. We are now looking for a Customer Service Specialist to join our team and play a key role in delivering best-in-class service to our Nordic business customers.
About the Role
As a Customer Service Specialist, you will be responsible for ensuring accurate, efficient and reliable order management and delivery performance for a portfolio of Electric Retail customers. You will be a point of contact for your assigned accounts, working proactively to understand customer needs, resolve issues and ensure a seamless customer experience from order placement to delivery.
In this role, you will collaborate closely with internal stakeholders and external customers across the Nordic region. By combining a strong customer focus with a structured and solution-oriented approach, you will contribute to operational excellence, high service levels and continuous improvements across our processes.
The role requires excellent communication skills in both Swedish and Finnish, as well as the ability to build trusted relationships and manage customer requests efficiently in a dynamic environment.
What You'll Do
Deliver exceptional customer service: Act as the primary point of contact for assigned business customers, responding to enquiries regarding orders, stock availability, deliveries, pricing and product specifications via email and phone. Manage orders with accuracy and efficiency: Ensure high-quality order processing, planning and follow-up to support reliable and timely deliveries.
Drive delivery performance: Monitor delivery reliability, identify potential issues proactively and coordinate appropriate actions to meet customer expectations.
Collaborate across the business: Build strong working relationships with internal teams and external customers to resolve issues and ensure effective end-to-end order fulfilment.
Take ownership of customer enquiries: Make informed decisions and handle customer requests, complaints and operational challenges within established processes and guidelines.
Work with systems and data: Use systems such as SAP, C4C, and Genesys to manage customer interactions and support efficient daily operations.
Support continuous improvement: Monitor service level agreements (SLAs) and key performance indicators (KPIs), identify opportunities to improve ways of working and actively contribute to Lean initiatives.
Contribute to customer collaboration: Participate in customer meetings and team activities, sharing insights and helping strengthen service delivery across the Nordic region.
Who You Are
You are a customer-focused and proactive professional who takes pride in delivering high-quality service. You enjoy solving problems, managing priorities and working collaboratively to achieve shared goals. You take ownership of your responsibilities, pay attention to detail and remain solution-oriented even when handling complex or time-sensitive situations.
You communicate clearly and confidently, build relationships based on trust and respect, and are motivated by finding better ways of working. You are open to learning, embrace change and understand how your contribution supports both customer satisfaction and business performance.You thrive in a team environment where accountability, collaboration and continuous improvement are valued.
Qualificatio ns
To succeed in this role, we believe you bring:
Excellent customer service and communication skills, with the ability to manage customer relationships professionally and confidently.
Fluency in Swedish and Finnish, both written and spoken, as well as a good command of English as it is our corporate language.
Experience or knowledge of supply chain operations, order management, logistics or…