Job Description
We are looking for an exceptional PS&S Manager to join our People Services & Solutions (PS&S) team and lead regional Shared Services across APAC and MEA. The role is responsible for delivering high-quality, efficient and consistent HR services across multiple countries, with a focus on People Direct, Employee Lifecycle, C&B Administration, Payroll, Continuous Improvement, Workday and ServiceNow.
Countries Supported: Malaysia, Singapore, Indonesia, Vietnam, India, Australia, New Zealand, China & HK, UAE, Morocco.
Who you are :-
The ideal candidate is a person who values collaboration, can drive change, develop creative solutions and deliver results in a fast-paced environment. The successful candidate will demonstrate the Electrolux culture through their attitude and behaviors, while leading a regional team, driving operational excellence, ensuring compliance with local requirements, and continuously improving HR processes, systems and employee experience.
Operation Excellence
Manage team and lead day-to-day employee life cycle & payroll across APAC and MEA countries, including employee onboarding, confirmation, promotion, transfer, off-boarding, compensation & benefit administration, personal file management, letters & documentation, and payroll administration.
Ensure accurate and timely payroll processing in accordance with local statutory requirements and company policies. Oversee payroll controls, reconciliation, validation, approval processes, and audits.
Ensure consistent, efficient, and customer-focused HR service delivery across all supported countries.
Monitor ticket volumes, response times, resolution rates, and recurring issues. Ensure appropriate escalation and resolution of complex or sensitive HR queries within agreed SLAs.
Communicate effectively with employees, vendors, local service providers, and government agencies both verbally and in written form professionally.
Coach and trains team members , and secures a strong talent pipeline.
Coordinates activities related to immigration that the team is responsible for Malaysia foreign employees through MDEC.
Service Delivery
Works closely with Country HR managers and drives necessary change management for adoption of the HR delivery model, leveraging the global systems: Workday and ServiceNow.
Responsible for excellent customer-oriented services through adherence to respective Service Level Agreements (SLA) and Key Performance Indicators.
Partnership with Other HR Functions, Center of Excellence, IT, Finance and other stakeholders to deliver PS&S integrated and sustainable solutions for employees, managers, and business.
Collaboration with project team on the scopes within PS&S function such as project workbooks preparation, error log, user acceptance testing, data migration, process transition, and change management.
Manage relevant HR vendors and ensure contractual SLAs and service standards are achieved.
Contribute positively for Customer satisfaction survey and Employee voice survey.
Assist in coordinating HR project activities, timelines, and deliverables to ensure successful execution and alignment with organizational goals.
Provide regular operational updates, performance reporting and insights to HR leadership
Continuous Improvement & Service Governance
Promote the PS&S continuous improvement thorugh programs like: EAI (Electrolux Always Improve) and Suggest and Win program.
Support audit activities and ensures employee and organization data integrity and compliance and strong focus on data quality.
Review existing processes, identify pain points and implement sustainable solutions. Use data and operational insights to improve service quality and efficiency.
Participate in various global and regional initiatives on HR digitalization, process automation, integration, and change requests to continuously improve the service level quality and service delivery experience.
Ensure team compliance with company policies, local regulations and data…