Job Description
The Specialist, People Data & Operations supports employee lifecycle administration, workforce operations, and people data management across the North American employee population.
The role processes and validates employee transactions, maintains accurate employee and organizational data, resolves service requests, and partners with employees, managers, People Business Partners, Centers of Excellence, Payroll, Benefits, HRIS, and other stakeholders to ensure timely, consistent, and policy-aligned execution.
The Specialist serves as the primary owner for assigned operational processes while developing cross-functional knowledge across the broader People Data & Operations team. The role contributes to operational excellence, cross-training, knowledge sharing, business continuity, and a consistent employee and manager experience throughout the employee lifecycle.
What you'll do:
Process employee lifecycle transactions, including onboarding, offboarding, transfers, promotions, job and organizational changes, worker status changes, and other employment-related activities.
Support assigned workforce administration processes, including benefits, timekeeping, attendance, leave administration, employee data maintenance, and related operational activities.
Review transactions and supporting documentation for completeness, accuracy, proper authorization, and alignment with established policies, procedures, and service levels.
Coordinate with Payroll, Benefits, HRIS, People Business Partners, Centers of Excellence, and other stakeholders to complete transactions accurately and on time.
Maintain employee and organizational data in Workday, UKG, and other HR systems throughout the employee lifecycle.
Serve as the primary owner for assigned operational processes and maintain current knowledge of requirements, dependencies, controls, and escalation paths.
Monitor assigned work for accuracy, consistency, timeliness, and adherence to service-level expectations.
Identify process issues, data discrepancies, control gaps, and operational risks; resolve or escalate them as appropriate and support corrective actions through closure.
Maintain backup readiness and participate in cross-training to strengthen coverage, team agility, and business continuity.
Customer & Case Management Support
Serve as a point of contact for employees, managers, and HR partners regarding People Data & Operations processes, transactions, and system requirements.
Resolve service requests through ServiceNow or other case-management platforms within established service-level expectations.
Provide accurate, timely, and customer-focused guidance; escalate complex or sensitive matters to the appropriate functional lead.
Handle confidential and sensitive employee information with discretion, professionalism, and sound judgment.
Workforce Data Management & Quality
Maintain accurate and complete employee and organizational data across HR systems and operational records.
Perform data validation, reconciliation, and quality reviews to identify inconsistencies, missing information, and transaction errors.
Support audits, compliance reviews, access reviews, reporting validation, and remediation activities related to workforce data and operational processes.
Partner with data and process owners to correct issues and strengthen preventive controls and data quality.
Documentation, Continuous Improvement & Change Support
Maintain process documentation, standard operating procedures, work instructions, job aids, knowledge articles, and control evidence for assigned responsibilities.
Identify opportunities to simplify processes, improve the employee and manager experience, reduce manual effort, and increase operational accuracy through automation and continuous improvement.
Support testing, training, communications, and implementation activities associated with process, policy, or system changes.
Share knowledge and best practices to promote consistent execution across the…