Type: Full-time
Salary: $1200-$1600
What You'll Own
1. Logistics & Shipment Coordination
Support brokers with day-to-day shipment and logistics coordination.
Schedule and confirm pickup and delivery appointments.
Perform track-and-trace activities and maintain accurate shipment status updates.
Follow up with carriers, drivers, and relevant stakeholders to ensure timely updates.
Identify potential delays or issues and escalate them to the appropriate team member.
Help ensure shipments move according to schedule and customer expectations.
2. Systems & Data Management
Accurately update shipment information, customer records, and operational data in internal systems.
Perform routine data entry and maintain accurate records.
Update internal dashboards, boards, and operational trackers.
Ensure information remains current and accessible to brokers and the broader operations team.
Identify discrepancies or missing information and follow up to resolve them.
Maintain a high level of accuracy across all operational documentation.
3. Broker & Back-Office Support
Provide day-to-day administrative support to brokers so they can focus on customers, carriers, and revenue-generating activities.
Assist with documentation, follow-ups, scheduling, and other operational tasks.
Monitor outstanding tasks and ensure follow-ups are completed on time.
Help identify repetitive administrative work that can be streamlined or improved.
Take ownership of assigned workflows and ensure they are completed without constant supervision.
4. Customer & After-Hours Support
As you become more familiar with the business, responsibilities may expand to include:
Communicating with customers regarding shipment updates and operational questions.
Handling after-hours correspondence when needed.
Providing timely updates and ensuring customer issues are escalated appropriately.
Developing the confidence and knowledge required to represent the company directly with customers.
Supporting basic operational decision-making within established guidelines.
5. Operations & Growth Opportunities
For the right candidate, the role can gradually expand beyond traditional back-office support.
You may have the opportunity to:
Take on additional operational responsibilities.
Support pricing activities after appropriate training.
Assist brokers with more complex shipment coordination.
Own specific operational workflows or customer accounts.
Identify opportunities to improve processes, systems, and efficiency.
Become a more integrated member of the company's day-to-day operations team.
Requirements
Required
2+ years of experience in logistics, freight brokerage, transportation, operations, customer support, or a related field.
Experience working with logistics, freight, transportation, or shipment coordination is strongly preferred.
Familiarity with shipment tracking, appointment scheduling, carrier/driver communication, or similar logistics workflows.
Strong attention to detail and the ability to maintain accurate information across multiple systems.
Comfortable managing multiple tasks, priorities, and moving parts simultaneously.
Strong written and verbal English communication skills.
Highly organized with strong follow-through and the ability to work independently.
Comfortable working in a fast-paced, growing business where responsibilities may evolve over time.
Technologically proficient and comfortable learning new software and systems.
Familiarity with modern AI tools such as ChatGPT and Claude and a willingness to use technology to improve productivity.
Reliable computer setup with at least 4 GB of RAM and sufficient storage to effectively perform the role.
Ability to work during the required business hours, including potential after-hours support as the role develops.
Strong Plus
Experience working for a freight brokerage or 3PL.
Experience with TMS, transportation management, load boards, or freight management systems.
Experience with track and trace and carrier…