What you’ll be serving up…
The Managing Director – Elior at Work will set and lead the strategy for the Elior at Work division within Elior UK’s Business & Industry portfolio, accountable for increasing market share and delivering sustainable growth and net operating profit. The role will protect and develop existing business, strengthen the distinct position and personality of the Elior at Work brand, and create compelling propositions that secure new opportunities and contract growth.
This is a highly visible leadership role combining long-term strategic thinking, disciplined commercial delivery and meaningful senior client engagement. Working in close partnership with senior clients, business development and the Marketing Director – Business & Industry, the Managing Director builds trusted relationships and ensures Elior at Work delivers innovative solutions, outstanding service and measurable value. The role leads a senior operations and support-function team and is responsible for a significant nationwide portfolio of valued clients.
Key Accountabilities
Develop and execute the Elior at Work divisional strategy, translating Elior UK and Business & Industry priorities into clear commercial and operational plans aligned to the growth ambitions and market positioning of the brand.
Deliver annual revenue, sales, profit and budget commitments, with robust forecasting, performance management and appropriate contingency plans.
Shape annual business plans, proposition development, growth priorities, innovation roadmaps and investment decisions for the division.
Identify and pursue opportunities to grow market share through client retention, contract growth, organic growth, innovation and new business.
Maintain effective control of overheads, resources and commercial risk while protecting service quality, margin and long-term value.
Establish clear performance measures covering revenue growth, pipeline contribution, bid conversion, client retention, margin and return on investment.
Clients, Market and Growth
Build trusted, proactive relationships with senior clients and act as executive sponsor for key accounts.
Ensure the division consistently exceeds client expectations and delivers a distinctive, value-added service proposition.
Work closely with business development to strengthen go-to-market strategy, tender narratives, bid content, sales enablement and pitch impact, driving new business conversion and a healthy pipeline.
Partner with the Marketing Director – Business & Industry to protect and grow the Elior at Work brand, supporting client retention, contract growth, participation, loyalty and brand advocacy.
Use client, consumer, market and competitor insight to stay close to food-service, workplace and consumer trends, translating them into commercially relevant propositions that strengthen Elior at Work’s competitive advantage.
Represent Elior at Work credibly at pitches, strategic reviews and industry events, and with clients, partners and other external stakeholders.
Operational Leadership
Lead the operational function, setting clear standards for safety, quality, service, compliance and commercial delivery.
Maintain visible engagement across a nationwide, multi-site portfolio and ensure decisions reflect front-line realities.
Ensure propositions and client commitments are credible, scalable, operationally deliverable and consistently activated at site level.
Promote continuous improvement, disciplined execution and the adoption of best practice across the division.
Ensure governance, management information and business reviews support timely, evidence-based decisions.
Leadership and Stakeholder Relationships
Build, lead and develop a high-performing senior operations and support-function team.
Own succession, talent, capability and organisational planning for the division.
Create an inclusive, accountable culture in which colleagues understand priorities, collaborate effectively and perform at their best.
Operate as a…