Description
The Company
Elite Material Handling, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.
Elite Material Handling is the premier material handling company in Dallas/Fort Worth and Houston. We have solutions for anything and everything you might need for your business. Our experienced and highly trained staff are quick-thinkers and solution-minded professionals, ready to help with any problem, whether it’s forklift sales, equipment rental, warehouse equipment and racking, dock & door, service and more.
Benefits
At Elite Material Handling we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:
Competitive pay – Plus incentive opportunities!
Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
Competitive PTO and Paid Holidays
Uniform and boot allowance
Training and mentoring – Learn from our experts in the industry
Advancement opportunities
Link to benefits overview: Benefits
The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.
Key Job Responsibilities
Able to obtain information on Original Equipment Manufacturer (OEM) warranty policies and procedures.
Able to obtain information on OEM service portals.
Assist the service department, and other departments, on upcoming service bulletins, service campaigns, warranty recalls, etc.
Billing of warranty claims thru service software, Softbase.
Billing of service work orders thru service software, Softbase.
Enter, review and process warranty claims for all dealership OEM's.
Follow-up on pending warranty claims achieving resolution, credits, or denials.
Track warranty claims ensuring all have been applied for and warranty dollars recovered.
Assist in analyzing warranty parts returned with responsible parties to determine cause of failure and necessary corrective measures.
Return failed parts to OEM's within allotted time.
Other duties as assigned by supervisor.
Key Performance Measurements
Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
Other key metrics prescribed by Miner Corp leadership, resulting in positive customer and Company impact.
Requirements
Background in billing and warranty service is highly preferred.
Experience in a customer service related environment. Minimum 2 years is required.
Mechanical or technical background is a plus.
Excellent communication skills, both written and oral. Able to communicate effectively with management and customers – both internal and external.
Professionalism in an office environment as well as on the phone.
Ability to thrive in a fast paced, technology driven, service environment.
Proven organizational and planning skills.
Ability to prioritize and handle multiple projects.
Basic knowledge of accounting processes.
General computer skills with experience in Microsoft Office Products such as: Outlook; Excel; and Word.
Also, experience with office operations and equipment: computers/laptops and keyboards; fax machines; photocopiers; and telephone systems / cellular telephones.
Needs to be a team player and work well with others.
Needs to be a self-starter and work with little or no supervision.
Able to work…