Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
Job Description –
Sr Director, Operations & Transformation,
Global Capabilities Centre | Canada Life
Position Summary
Join Canada Life as Sr Director, Operations & Transformation , Global Capabilities Centre in Bangalore and play a pivotal leadership role in shaping the growth, performance, and strategic evolution of our India operations. As the senior-most operations leader in Bangalore, you will oversee a portfolio of operational functions and leaders, drive enterprise transformation initiatives, and strengthen Canada Life’s position as a high-performing global capability centre.
This role reports to the AVP, Central Operations and Transformation and serves as the primary site leader for Canada Life operations in India. You will partner closely with Canada-based executives, business leaders, and enabling functions to drive operational excellence, capability expansion, organisational effectiveness, and delivery of strategic priorities across the enterprise.
Why Join Us?
· Lead a growing Global Capabilities Centre and help shape its long-term strategy and evolution.
· Partner directly with enterprise executives on transformational initiatives and business priorities.
· Build and develop a high-performing leadership team while creating opportunities for future growth and innovation.
· Drive meaningful impact across operations, transformation, digital enablement, and organisational effectiveness.
· Play a key role in strengthening Canada Life’s global operating model and talent strategy.
Key Responsibilities
1. Leadership & Strategic Direction
· Provide strategic leadership for our Bangalore Office and the Directors responsible for operational delivery.
· Partner with enterprise leaders to define and execute Bangalore growth and capability expansion roadmap.
· Establish priorities, governance, and execution plans that align with organisational objectives.
· Drive cross-functional and cross-geography initiatives that enable business transformation and operational excellence.
· Represent India operation in executive leadership forums and contribute strategic insights to enterprise decision-making.
· Lead annual planning activities, workforce planning, and operational strategy development.
2. Operations & Service Delivery Excellence
· Provide oversight and accountability for operational performance across multiple business functions and teams.
· Ensure operational targets are achieved while maintaining a strong focus on customer outcomes, quality, risk management, and regulatory compliance.
· Drive continuous improvement initiatives that enhance efficiency, scalability, and service excellence.
· Establish performance management disciplines, operating metrics, and governance mechanisms to support outcomes.
· Identify operational risks and partner with stakeholders to develop mitigation and contingency plans.
3. Transformation, Growth & Capability Expansion
· Lead strategic initiatives that support Canada Life’s transformation agenda and long-term operating model evolution.
· Partner with business leaders to identify opportunities for expanding capabilities, launching new functions, and increasing organisational value delivered from Bangalore.
· Oversee transition planning, mobilisation, and stabilisation activities for new capabilities and services.
·…