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The Technical Solution Architect, Digital Marketing & Communications will translate business outcomes, enterprise architecture direction, and engineering realities into coherent, executable solution architectures. This role partners with business, product, engineering, data, security, platform, operations, and enterprise/domain architecture teams to move initiatives from ambiguous business objectives through target-state definition, solution design, delivery, production readiness, and post-production learning. The Technical Solution Architect will own solution architecture for scalable, secure, resilient, and measurable customer engagement capabilities that attract, inform, engage, and serve customers.
What you will do:
Translate business outcomes and constraints into capability impacts, current-state assessments, target-state architectures, transition roadmaps, and practical delivery increments.
Design end-to-end solutions across websites and mobile applications, content management, CRM and campaign platforms, customer data and identity, consent and preferences, journey orchestration, messaging channels, personalization, recommendations, analytics, and enterprise systems.
Establish clear domain, data, event, and API boundaries that support reusable customer profiles, segmentation, decisioning, activation, attribution, and measurement while protecting privacy and consent.
Create and maintain architecture artifacts appropriate to the problem, including capability and context views, logical and component architectures, runtime/deployment views, integration and data flows, sequence diagrams, architecture decision records, and option assessments.
Define measurable non-functional requirements appropriate to the business criticality and risk of the solution.
Identify architectural decisions that materially affect scalability, security, resilience, customer experience, cost, maintainability, or future flexibility, and communicate complex architectural decisions clearly to engineering and non-technical stakeholders.
Facilitate design discussions and reviews, resolve cross-team architecture questions, and provide guardrails that allow engineering teams to make detailed implementation decisions.
Evaluate platforms, vendor capabilities, integration approaches, and buy-versus-build options, and contribute reusable patterns, architecture decisions, lessons learned, and recommendations to the broader architecture community.
Mentor engineers, technical leads, and other architects in architecture reasoning, decision making, and effective documentation.
What you will bring:
5+ years of experience designing and delivering enterprise digital, data, or customer-facing technology solutions, including 3+ years leading solution architecture or equivalent architecture decision ownership.
Demonstrated experience taking an ambiguous business objective through architecture design and production delivery, with the ability to explain the business goal, architecture choices, constraints, personal contribution, and measurable outcome of at least one example.
Production cloud architecture experience with AWS and the ability to reason about…