Location: Remote within the United States. Candidates must reside and be authorized to work in the United States.
Employment Type: Full-Time
Reports To: Director of Customer Success and Operations
Salary: $65,000 to $80,000, depending on relevant experience and qualifications.
About the Role
Energize Marketing is looking for a client-facing B2B tech media and demand generation Program Manager to own the day-to-day management and client experience of assigned programs from sales handoff through completion, ensuring clients and internal teams remain aligned, deliverables stay on schedule, and programs are executed successfully. You’ll serve as a primary point of contact for clients while coordinating closely across Customer Success and Operations, Sales, Demand Gen, Content, and other internal teams.
The role will span programs ranging from straightforward demand generation campaigns and webinars to global research, content initiatives, and complex integrated programs. This is an ideal role for someone who enjoys client interaction, project ownership, and bringing structure to complex, fast-moving programs.
Key responsibilities
Take ownership of programs following the Sales handoff.
Schedule and lead client kickoff calls.
Establish project timelines, milestones, deliverables, responsibilities and expectations.
Serve as the primary day-to-day client contact for assigned programs.
Coordinate client stakeholders and internal stakeholders across Customer Operations, Sales, TechStudio/Content and other functions.
Keep projects moving by proactively following up on approvals, assets, targeting requirements, deliverables and outstanding decisions.
Communicate status, next steps, risks and timeline changes to clients.
Ensure internal teams have everything necessary to meet client commitments.
Partner with Customer Operations on lead and campaign reporting and manage client-facing delivery and communications.
Coordinate QBRs using reporting/decks prepared by Customer Operations and participate in/present in client meetings as appropriate.
Identify client needs, expansion opportunities and renewal signals.
Support renewals and upsells in collaboration with department leadership and Sales.
Coordinate with Sales to ensure smooth program handoffs and continuity from contract receipt through program completion.
Partner closely with internal teams across Content, Research, Webinars and Demand Gen to successfully manage standalone and integrated programs.
Escalate delivery risks, client concerns and scope issues before they become larger problems.
Measured on client satisfaction + program delivery.
What We’re Looking For:
3–5 years of client-facing campaign or program management experience within B2B technology media, demand generation, content syndication, or a closely related marketing services environment.
Experience within B2B technology marketing tactics such as demand generation, content syndication, webinars, research, and content marketing programs is strongly preferred.
Experience managing client-facing programs from kickoff through completion, including timelines, deliverables, stakeholder coordination, approvals, reporting and ongoing client communication.
Strong client communication and relationship-management skills, with the confidence to lead meetings, manage expectations and navigate changing priorities.
Strong organizational and project management skills with excellent attention to detail and the ability to manage multiple programs, deadlines and stakeholders simultaneously.
Proactive, solutions-oriented mindset with the ability to identify risks, keep programs moving and escalate issues appropriately.
Comfortable collaborating across internal teams while taking ownership of the overall client experience and successful program delivery.
Experience with project management, CRM and/or digital marketing platforms such as Monday.com, HubSpot or similar systems preferred.
Bachelor’s degree in Marketing, Business, Communications, or…