About Energy Exemplar
In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation.
Our impact is global and is being recognized across the industry. Some of our recent accolades include:
SaaS Company of the Year (2025) – Global Business Tech Awards.
Environmental Impact Award (2025) – E+E Leaders Awards.
IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners
Finalist: Platts Global Energy Awards (2024) – Grid Edge category
Finalist: Reuters Global Energy Transition Awards (2024) – Technologies of Change
Top 50 Marketing Team (2024) – Voted by the public at the ICON Awards.
How We Work
Energy Exemplar is growing fast and that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that’s at home, in the office, or on the move.
We’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.
Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren’t just words. They show up in how we collaborate, how we solve, and how we grow together.
About the Role
As a Senior Customer Success Administrator, you will own the operational backbone of our global renewals and customer success processes while acting as the team lead for the Customer Success Administrator team. You will set standards, mentor and guide administrators across regions, and drive the adoption of Salesforce and AI-enabled tooling to make our customer success operations faster, more accurate, and more scalable.
Candidate Requirements & Qualifications
Experience:
5-8 years of experience in a customer success, administrative, or operations role within a SaaS, technology, or enterprise software environment.
Proven experience owning end-to-end contract renewals, managing customer accounts, and optimizing business processes across multiple regions.
Decent hands-on experience handling RFPs, RFQs, and RFIs, including coordinating responses, compiling commercial and contractual information, and meeting submission deadlines.
1-2+ years of experience leading, mentoring, or coordinating a team (formal people management or team lead experience preferred).
Technical & Analytical Skills:
Advanced proficiency in Salesforce (reports, dashboards, opportunity and renewal management, data quality controls); experience with HubSpot or similar CRM platforms is a plus.
Hands-on experience with workflow automation tools and data analytics platforms.
Strong ability to analyze data, generate reports, and translate insights into actionable recommendations for leadership.
Experience with multi-currency data and global reporting is an advantage.
Certifications & AI Exposure (Preferred, Not Mandatory):
Salesforce certification (e.g., Salesforce Certified Administrator, Advanced Administrator, or Platform App Builder) is highly desirable.
Exposure to, or certification in, AI tools (e.g., Claude, ChatGPT, Microsoft Copilot, Salesforce Einstein / Agentforce) and their practical application in reporting, automation, and customer success workflows.
Curiosity and willingness to pilot new AI-enabled ways of working and help the team adopt them.
Communication &…