Quem somos
SOBRE A ENOVIS™
A Enovis Corporation (NYSE: ENOV) é uma empresa de tecnologia médica orientada pela inovação e focada no crescimento, dedicada ao desenvolvimento de soluções clinicamente diferenciadas que geram resultados visivelmente melhores para os pacientes e transformam os fluxos de trabalho. Impulsionada por uma cultura de melhoria contínua, talento global e inovação, a ampla gama de produtos, serviços e tecnologias integradas da empresa promove estilos de vida ativos na ortopedia e além. Para mais informações sobre a Enovis, visite https://www.enovis.com .
Who We Are
ABOUT ENOVIS™
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com .
As suas responsabilidades | What You'll Do
Customer Service Representative International Export (Permanent, Full Time) English, Spanish
Location: Global Business Technology Hub – Lisbon, Portugal
Enovis™ is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.
Powered by a culture of continuous improvement, extraordinary talent, and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles.
#CreatingBetterTogether
www.enovis.com
Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together™? As a key member of the Customer Service Team, you will play an integral part in supporting the various business units of our International direct markets.
Position Summary
You’ll play a key role in supporting commercial success for international order management and logistics operations. You’ll coordinate shipments, resolve customer and sales inquiries, and ensure smooth communication between internal teams and external partners. You will be a key point of contact for both internal and external customers to fulfill orders and successfully manage all activities related to order management. You must also be able to work independently to effectively manage time sensitive priorities. You’ll multi-task using several systems and the telephone line simultaneously daily. As a Specialist, you will also provide technical guidance and operational support to your local Export Sales Ops team.
Essential Functions
Manage and respond to order-related inquiries from customers and sales teams
Coordinate with Distribution Centers and freight forwarders for timely shipments
Resolve complex order and delivery issues in collaboration with internal teams
Monitor shipments, backlogs, and update stakeholders on delivery status
Support inventory allocation and backorder prioritization with cross-functional teams
Generate reports to provide insights on open orders and revenue
Process custom, warranty, return, and correction orders as needed
Maintain shipment logs and escalate carrier issues when necessary
Represent the company professionally and support continuous improvement initiatives
Oversee daily operations, onboarding, and system housekeeping while ensuring consistent service delivery
Secure business continuity through effective backup planning/activation and proactive team communication
Monitor team KPIs, performance SLA’s, and identify training needs
A strong team player, capable of influencing and engaging effectively at all organizational levels
Highly adaptable and…