Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
CAREER OPPORTUNITY OFFERING:
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
This position pays between $20.45 - $22.50/hr based on experience
***This position is an onsite role, and candidates must be able to work on-site at Ardent - UT Health Jacksonville, Jacksonville, TX***
The Financial Navigating Senior Specialist is a key resource for patients throughout their financial journey, from admission through post-discharge. This role provides personalized guidance to help patients understand and manage healthcare-related financial obligations.
Essential Job Functions:
Reviewing benefits, estimating out-of-pocket costs, facilitating payment arrangements, and ensuring compliance with organizational and regulatory requirements Public Benefits Eligibility - Medicaid Screening and/or Financial Assistance
Calculates patient liability estimates and collect payments at point of service
Addresses billing and coverage inquiries and maintain accurate account documentation
Provides education and problem resolution to enhance patient experience and financial performance
Monitors trends, prepare operational reports, and support process improvement initiatives to reduce financial barriers and improve satisfaction
Accountable for meeting productivity and department KPIs
Be knowledgeable of all client specific payment models.
Ability to triage patient financial questions and ensure resolution while in-house
Face-to-face connection with patients throughout their care journey
Escalate any financial process gaps identified
Communicate and collaborate with other personnel as needed, including case management, social workers, or physician liaisons
Must demonstrate critical thinking, problem solving and knowledge of all the Revenue Cycle areas and processes to be effective in the position
Performs other duties as assigned
Job Experience:
3 to 5 Years
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
Education Level:
Bachelor’s degree or Equivalent Experience
Required Knowledge, Skills, and Abilities :
Experience in multiple areas of the revenue cycle is preferred, including but not limited to a financial counselor role, customer service role, public benefits/Medicaid advocate/eligibility, state case/eligibility specialist or other applicable roles
Prior Patient Access or Physician based experience is a plus
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK…