Envision Employment Solutions is currently looking for a Card & Payment Operations Head for one of our partners, a leading Digital Bank!
THE ROLE
You make sure the money moves and the numbers add up. Every card issued, every payment processed, every remittance, settlement, dispute, and chargeback runs through the operation you lead, and one mistake here is one a customer feels immediately. You bring the experience to run it at scale, hold internal teams and vendors to the standard, and keep every transaction aligned with card scheme rules and regulatory obligations. In a bank built for everyday money, you own the machinery that must work every single time.
WHAT YOU’LL DO
Oversee card operations, including card issuance, settlements, lifecycle management, and customer request fulfilment
Manage payment operations, including transaction processing, remittances, exception handling, reconciliation, settlements, and payment recovery
Supervise and support card and payment operations, ensuring internal teams and vendors adhere to SLAs, procedures, and quality standards
Monitor operational performance, investigate root causes of recurring issues, and implement corrective actions
Ensure compliance with card scheme rules, payment network requirements, regulatory obligations, and internal controls
Review and approve escalated operational cases, including high-risk, fraud-related, or customer-impacting incidents
Coordinate with technology, fraud, compliance, and external partners to resolve operational issues and support service delivery
Drive process improvements, automation initiatives, and operational reporting to enhance efficiency and customer experience
Manage and develop the L1 Operations team
WHAT WE’RE LOOKING FOR
12+ years in card and payment operations within a banking background
Strong experience in payments, remittances, and transfers
Strong knowledge of card scheme rules (Visa, Mastercard, EBC)
Hands-on experience with settlements, with strong operational risk awareness and a control mindset
Experience managing chargeback and dispute resolution processes
Familiarity with core banking and card management systems
YOU’LL THRIVE HERE IF YOU
You believe an operation that works quietly every time beats one that impresses when it is watched
You’d rather fix the root cause of a recurring exception than reconcile it again next month
You read a scheme rule as an operational control, not a formality
You hold vendors to their SLAs the same way you hold your own team
You feel a failed transaction the way the customer does
WHY THIS ROLE
A bank built for everyday money is judged by whether every card swipe and every transfer simply works. You build and run the operation that makes that true, before the first transaction is ever processed.
Success measures: failed transaction recovery rate, dispute resolution timeliness, card issuance SLA, and transaction processing accuracy.