At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Job Description:
Associate Hosting Services Analyst works as a member of the Operations team in Wroclaw within Epiq's Legal Solutions department in Europe. The Operations Analyst role is to provide technical support for the full lifecycle of the electronic discovery reference model (EDRM) including ingestion of data, quality control, document production and document review projects. The position will require attention to detail, multi-tasking, analytical skills, as well as someone who works well in a team. The candidate must be able to work under the pressure of strict deadlines on multiple projects in a fast-paced environment.
2x Shifts Available: Tuesday - Saturday - 13:00 - 22:00 & Monday-Friday 20:00pm - 4:00am.
Essential Job Responsibilities:
Utilize proprietary and 3rd party eDiscovery software applications for electronic discovery and data recovery processes.
Load, Process and Search client data in many different file formats.
Conducting relevant searches of electronic data using proprietary tools.
Work closely with team members to troubleshoot data issues (prior to escalation to operations senior management and/or IT/Development), research software and/or techniques to solve problems, and carry out complex data analysis tasks.
Providing end user and technical documentation and training for applications supported.
Communicate and collaborate with other company departments.
Generate reports from various database platforms for senior management.
Generating written status reports to clients, managers, and project managers.
Working closely with internal departments on streamlining processes and development of proprietary tools
Qualifications:
Solid understanding of Windows and all MS Office applications is required.
Basic UNIX skills, understanding of hardware, networking, and delimited files would be an advantage.
Experience with database applications and knowledge of litigation support software is desirable.
Strong analytical and problem-solving skills are essential for this role.
Demonstrated ability to work in a team environment, follow detailed instructions and meet established deadlines.
A self-starter with ability to visualize data and software behavior and coordinate the two.
Fluency in English (verbal and written) is required
Bachelor’s degree or final year student, preferably in computer/technical or legal field or equivalent combination of education and/or experience required.
Competencies:
Integrity - Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.
Client Focus - Takes action with the clients, both internal and external and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.
Results Driven - Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes…