At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Job Description:
Job Summary
The Senior Operations Manager is responsible for overseeing daily operations, ensuring customer satisfaction, and implementing business innovation. This role involves collaborating with various stakeholders, managing projects, and maintaining high-quality standards.
Essential Job Responsibilities
Oversee daily operations and ensure customer satisfaction.
Implement business innovation and best practices.
Collaborate with various stakeholders to achieve organizational goals.
Manage end-to-end project management and ensure timely delivery.
Monitor and report on key performance indicators (KPIs).
Ensure compliance with company policies and regulations.
Qualifications & Requirements
Education: Bachelor's degree in Business Administration, Operations Management, or a related field.
Experience: 7+ years of experience in operations management.
Skills:
Business Innovation
Communication
Consumer Services
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
End-to-End Project Management
General Operations Management
Proactive Management
Problem Solving
Professional Collaboration
Public Speaking
Reporting and Analysis
Workload Prioritization
Certifications: Certified Operations Manager (COM)
Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.
The Compensation range for this role is $100,000 to $115,00 USD annually and may be eligible for an annual bonus.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Must be authorized to work in the United States for any employer.
#LI-MM2 #LI-Remote #1300 Epiq Class Action & Claims Solutions, Inc.
Your specific salary will be determined based on several factors:
Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership Compass
Builds Talented Teams
Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.
Focus on employee engagement
Build a strong talent pipeline
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
Build trust-based partnerships
Nurture long-term relationships
Remove collaboration barriers
Celebrate cross-team success
Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
Use storytelling to build buy-in
Align communication with organizational goals
Guild alignment through strong engagement
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
Use data to identify improvement opportunities
Make informed decisions
Align team goals with boarder strategy
Empower teams to manage their own goals
Translate vision into clear priorities
Prepare for disruptions with strong change management
Achieves Operational Success
Drives continuous improvement and…