Overview
Are you up to the challenge? At IGX Global, an ePlus Technology, inc. Company, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers-many of which look to us for their own technology infrastructure needs-keep us immersed across the broad spectrum of the IT ecosystem.
Inside Sales Rep (ISR) serves as a key member of a sales team that is tasked with acquiring, managing, and growing IGX Global customer relationships and maximizing margin dollars. As an IGX Global ISR, you must work proactively to provide hardware, software, and services solutions to ePlus customers with a focus on maximizing both profit and customer experience. You will foster and cultivate client relationships in order to maximize customer satisfaction and account longevity.
Your Impact
Research and quote sales opportunities for product and service sales, using all available resources to satisfy customer requirements, while maintaining the most advantageous profit margin
Assist with project opportunities as well as support Run Rate Business including quoting, ordering, open order management, and post-order support
Coordinate with engineering for BOM design and validation
Assist with deal registration and negotiation of pricing
Uplift all sales opportunities with warranties, service offerings, accessories and supplies
Assist with CRM entries, including opportunities, engineering requests and contract requests
Accurately execute and manage customer orders, ensuring successful delivery within customer expectations
Utilize customer portals for all customer-required activities such as management of proposal requests, PO receipt confirmations and shipping information management
Take a proactive approach to problem resolution at the customer and supplier levels
Engage customers, vendors and manufacturer partners to develop and grow relationships
Seek opportunities to expand the ePlus footprint within each account
Provide customer and sales reporting as required or requested
Develop and maintain a working knowledge of the key products and services
Be accountable to key ePlus constituents, our vendors and partners
Stay current on the programs, promotions and campaigns from our major vendor suppliers in order to sell products and services at the best possible margin to ePlus
Conduct yourself at all times in a professional and considerate manner, with appropriate decorum, in all oral and written communications with customers both internal and external, be a credit to ePlus and reflect positively on your sales team
Your Corporate Responsibilities:
Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis.
Handle confidential matters and information professionally
Conduct business in a professional, competent and ethical manner
Adhere to corporate policies and procedures
Qualifications
Job Knowledge/Skills:
Self-motivated, results-oriented team player with outstanding communication and interpersonal skills for building long lasting business relationships
Must be a self-starter, able to work independently and collaboratively, and have the ability to handle multiple tasks under tight deadlines
Exceptional customer service and communication skills
Excellent organizational and prioritization skills with and acute attention to detail
Ability to adapt and learn new technologies, products, and processes
Ability to problem solve and exercise judgment in determining appropriate course of action
Team oriented with a positive attitude
Strong Microsoft Office Suite and General Computer Application skills
Education and Experience:
4-year degree is preferred
1+ years in the IT industry is preferred
1+ years of sales or customer service…