Key Responsibilities
1. Project Requirement Review
Review and understand all project requirements outlined in the job sheet.
Identify project scope, deliverables, dependencies, and special requirements.
Clarify any missing or unclear information with relevant stakeholders.
2. Pre-Deployment Client Coordination
Conduct pre-deployment calls with clients to verify project readiness.
Confirm deployment timelines, operational requirements, and business processes.
Ensure clients are aware of the deployment plan and required preparations.
3. Information Gathering & Validation
Collect all necessary business information, documents, and setup requirements from clients.
Verify the accuracy and completeness of information provided.
Ensure all project prerequisites are fulfilled before deployment.
4. Cross-Functional Coordination
Coordinate with the Technical Team and Payment Team regarding hardware, software, and payment device requirements.
Track dependencies and follow up on outstanding tasks to ensure deployment readiness.
Escalate risks or blockers that may impact project timelines.
5. System Configuration & Backend Setup
Create and configure client backend systems according to project requirements.
Set up required modules and configurations, including:
QR tenant creation
Menu creation and configuration
User account setup
Device assignment and configuration
Other system setup requirements
Perform internal validation to ensure configurations are deployment-ready.
6. Deployment Readiness & Go-Live Support
Conduct final deployment readiness checks with both the assigned Trainer and Client.
Confirm all setup requirements have been completed prior to deployment.
Ensure smooth handover to the Trainer for onsite or remote deployment activities.
7. Post-Deployment Support & Stabilization
Provide operational support during the one-week stabilization period following deployment
Monitor project progress and assist in resolving outstanding issues.
Coordinate with internal teams to rectify deployment-related issues promptly.
Act as the primary point of contact in client group chats when the assigned Trainer is unavailable during office hours
Ensure all identified issues are tracked, communicated, and resolved within agreed timelines.
Key Success Metrics
Deployment readiness achieved before scheduled go-live.
Accuracy and completeness of backend setup.
Timely resolution of post-deployment issues.
Effective coordination across internal teams.
Positive client deployment experience and satisfaction.