Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
The Global Cilling and Credit Commection Analyst (GBCC Analayst) supports end-to-end Invoice-to-Cash activities across Billing, Credit, Collections, Customer Account Management and Dispute Resolution. The role requires an individual capable of working across multiple disciplines rather than specializing in a single process area.
The analyst supports global customers and partners with Sales, Customer Success, Finance, Revenue Accounting, Operations and external customers to enable accurate billing, timely collections, proactive credit management and a strong customer experience. The role combines transactional execution, analytical problem-solving, stakeholder management and AI-enabled operational support within a global, customer-segmented operating model.
Responsibilities
Billing Operations
Review and support customer billing activities to promote invoice accuracy and completeness
Investigate and resolve billing discrepancies
Coordinate with Revenue Accounting, Order Management, Sales and Customer Success to resolve invoice-related issues
Support customer inquiries regarding invoices, credits, tax questions and account balances
Assist with billing escalations and root-cause analysis
Credit Management
Support customer credit reviews using established policies and procedures
Assist with analysis of financial information, payment behavior and risk indicators
Support new-customer credit assessments and existing-customer reassessments
Monitor customer exposure and credit limits and escalate potential risks
Partner with management on credit-related recommendations and actions
Collections Management
Manage an assigned customer portfolio
Contact customers regarding outstanding balances and payment commitments
Negotiate payment plans consistent with company policy
Follow up on delinquent accounts and document collection activities
Support credit-hold processes and escalation procedures
Partner with Sales, Customer Success and Account Teams on collection strategies
Dispute Management
Research and resolve customer disputes
Coordinate cross-functional investigations and identify resolution paths
Ensure disputes are properly documented and tracked
Drive timely closure of customer issues
Identify recurring dispute drivers and recommend preventive actions
Customer Portfolio and Stakeholder Partnership
Manage accounts aligned to GBCC servicing models and apply differentiated servicing approaches
Understand customer complexity, payment practices and risk indicators
Balance customer experience with financial stewardship
Serve as a trusted operational contact and build relationships with Sales, Customer Success, Revenue Accounting, Operations, Legal, Finance and Commercial Leadership
Communicate professionally with executive customer contacts when required
Own issues through resolution, coordinate cross-functional action plans, drive follow-up and escalate risks proactively
Analytics, Operational Excellence and Controls
Analyse aging reports, billing trends, dispute drivers, payment behaviour and portfolio risk indicators to achieve operational objectives
Support reporting for DSO, ADD, aging performance, credit exposure, collection effectiveness, billing accuracy and invoice timeliness
Identify trends, risks and improvement opportunities
Participate in process improvement and standardization…