Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Global Billing, Credit & Collections (GBCC) runs on Oracle Cloud, supports more than 200 analysts and is bringing its analytics capability in-house after years of working with an outsourced partner. We are building a team to strengthen how analytics supports billing and collections decisions.
As, the Billing & Collections Analytics Manager you will own a defined domain portfolio of collections and billing analytics, translating business needs into trusted measures, reporting and actionable insights. You will work closely with leaders, regional stakeholders, Finance and IT to understand competing needs, align priorities and definitions, and ensure analytics solutions are adopted and used to support decisions.
This is a manager level individual contributor role combining analytics ownership with hands-on technical work. You will work directly with data and analytical models while building credibility across teams, facilitating alignment and communicating complex information in a clear, practical way. Success will depend on your ability to influence without formal authority and constructively navigate differing perspectives.
Responsibilities
Own a domain defined portfolio of collections and billing analytics, with priorities agreed in partnership with GBCC leadership and key stakeholders
Build trusted relationships across GBCC, regional teams, Finance and IT to understand business needs, surface competing perspectives and create alignment on priorities and outcomes
Lead stakeholder discussions to translate ambiguous business questions into clear measures, analytical requirements and actionable recommendations
Develop and maintain consistent collections measures and reporting definitions, facilitating agreement across regions and functions when approaches differ
Communicate complex analysis in clear business language, tailoring recommendations and decision points for senior leaders, analysts and technology partners
Constructively challenge assumptions and requests when evidence indicates a different approach, while maintaining trust and forward momentum
Work directly with data, including writing SQL, validating reporting logic and identifying data-quality issues
Design analytical models and reporting solutions that provide reliable, scalable insights
Rapidly prototype analytical solutions and proofs of concept to test ideas, demonstrate value and gather stakeholder feedback before investing in full-scale development
Assess legacy reporting and recommend what should be retained, improved, rebuilt or retired, bringing stakeholders through the rationale and impact of proposed changes
Partner with IT and Finance on data sourcing, shared models, platforms and production delivery, helping resolve dependencies and clarify ownership
Identify opportunities to streamline or automate recurring analytical work, including practical AI-enabled use cases
Provide analytical guidance to analysts and subject-matter experts contributing to the portfolio
Qualifications
Experience owning analytics dashboards, reporting solutions or a defined analytics portfolio from business problem through delivery and adoption
Demonstrated stakeholder-management experience, including building credibility and influencing senior stakeholders across teams, functions or regions with different priorities
Experience facilitating…