Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
At Equinix, our People Experience (PEX) team is focused on creating simple, consistent, and high-quality experiences for employees and managers around the world.
We are looking for a Global Director, HR Services to build, lead, and evolve our global People Operations capability. This is a significant leadership role with end-to-end accountability for the delivery of high-volume HR services across the employee lifecycle, combining operational excellence with the opportunity to shape the future of HR service delivery.
You will lead the continued development and scaling of our Global HR Services organization, establishing the operating model, service standards, workforce strategy, governance, and capabilities required to deliver reliable and efficient services globally. You will own operational performance across service levels, quality, productivity, capacity, controls, risk, and employee and manager experience.
Equally important, you will help transform how HR services are delivered. As AI, automation, and digital technologies reshape People Operations, you will identify opportunities to simplify and standardize processes, reduce manual effort, and build an increasingly scalable, technology-enabled service model.
This role is ideal for a highly accomplished HR Operations or Shared Services leader who combines strong operational discipline with transformation leadership and is energized by the opportunity to build, scale, and continuously improve a global service organization.
What You’ll D o
Lead Global HR Services
Build, lead, and develop a high-performing global HR services organization, creating a culture of accountability, collaboration, service excellence, and continuous improvement.
Own end-to-end operational performance across centralized HR services, including service delivery, quality, productivity, workforce capacity, controls, and customer experience.
Develop strong operational leadership capability and ensure teams have the skills, knowledge, and resources required to deliver consistently at scale.
Build and Scale the Global Service Model
Define and evolve the global HR services operating model, including the service catalogue, governance, delivery standards, intake channels, escalation paths, and performance measures.
Determine how HR activities can be effectively centralized and standardized while appropriately addressing regional and local requirements.
Lead the transition of services into the global delivery model, including process readiness, knowledge transfer, documentation, training, stabilization, and business continuity.
Partner across People Experience to continuously evaluate which services should be centralized, simplified, automated, or delivered through alternative channels.
Drive Operational Excellence
Establish strong daily, weekly, and monthly operating rhythms to actively manage service performance, transaction volumes, backlogs, case aging, quality, SLA attainment, and productivity.
Oversee case and transaction management, ensuring effective queue management, workload allocation, prioritization, escalation, and resolution.
Establish productivity and quality standards across services and use operational data to improve throughput, accuracy, and cost effectiveness.
Implement robust quality assurance practices, including transaction accuracy, error analysis, root-cause…