Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
As a Network Engineer supporting our managed services offering, Digital Infrastructure Management Service (DIM), you will be responsible for providing operational support for customer network environments hosted within Equinix data centers, the Equinix Network Edge virtual networking platform, and our Managed Private Cloud (MPC) services. This role focuses on post-deployment operations, including customer support, incident response, troubleshooting, and configuration changes.
You will help customers maintain stable and secure IT infrastructure by leveraging Equinix Managed Services and providing technical expertise throughout the operational lifecycle. This includes responding to customer inquiries, restoring services during incidents, and implementing requested operational changes.
Responsibilities
Provide operational support for customer network infrastructures after service deployment
Respond to customer inquiries and technical support requests
Perform troubleshooting and restoration activities during incidents and service disruptions
Implement configuration changes based on customer requirements
Maintain and support customer network environments throughout the operational phase
Collaborate with internal teams, customers, and vendors to ensure service quality
Contribute to continuous operational improvement and customer satisfaction
Qualifications
Required Experience
At least 1 year of experience in one or more of the following areas: implementation, operations, or maintenance of Layer 2 and Layer 3 network environments
At least 1 year of experience in implementation, operations, or maintenance of routing technologies such as BGP, OSPF, and Static Routing
Hands-on troubleshooting experience in network environments.
Business-level English communication skills
Experience working effectively with customers and internal stakeholders in a professional environment
Preferred Qualifications
Experience with implementation, operations, or maintenance of virtual networking technologies such as SD-WAN
Experience with implementation, operations, or maintenance of security technologies such as firewalls (FW)
Technical knowledge of public cloud platforms such as AWS and Microsoft Azure.
Experience working in large-scale enterprise environments
Broad infrastructure knowledge with experience in: Technical analysis and problem solving
Identifying technical challenges and developing solution approaches
Infrastructure strategy and target-state planning
High-level infrastructure architecture and design
Experience participating in projects where English was used as a primary working language
Personal Attributes
Creative thinker with a positive attitude, strong initiative, and a desire for continuous learning and growth
Strong communication and collaboration skills
Motivation to continuously develop technical skills and expertise
Passion for building, operating, and improving infrastructure systems
Ability to demonstrate leadership and take ownership of responsibilities and initiatives
Self-motivated individual with a proactive attitude and a strong desire for continuous learning and professional growth
Strong interpersonal and communication skills, with the ability to collaborate effectively across teams
Passion for expanding technical expertise and developing new skills
Hands-on mindset with a strong…