Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
The Manager of Insights and AI will help Equinix’s Global Communications team better understand its impact, apply AI to everyday work, and operate more effectively.
Reporting to the Chief of Staff, this role will lead measurement and insights across Global Communications, partnering with functional and regional leaders to define meaningful measures, ensure reliable data collection, and turn findings into clear recommendations. The manager will oversee the measurement agency responsible for technical execution and serve as the team’s central point of contact for communications data and insights.
The role will also support teamwide AI adoption through practical use cases, training and resources, and partner with the Chief of Staff on initiatives that strengthen team culture and ways of working.
Responsibilities
Communications Measurement and Insights
Lead a consistent measurement approach across Global Communications, connecting communications objectives and measures to business priorities
Partner with functional and regional leads to establish relevant KPIs, identify available data sources, and build measurement into communications planning
Identify gaps in data collection and work with teams to establish practical, repeatable processes for capturing the information needed
Manage the measurement agency’s scope, priorities, timelines and deliverables, including data collection, dashboard development and reporting
Establish clear reporting definitions and quality checks to improve data accuracy, consistency and comparability across functions and regions
Lead regular reporting, translating results into clear narratives that explain performance, identify trends and recommend actions
Serve as the primary point of contact for measurement questions, data requests and insights across Global Communications
Help communications leads use findings to refine strategies, prioritize resources and improve future programs
AI Implementation and Enablement
Partner with the Chief of Staff and internal technology teams to implement the Global Communications AI adoption plan
Work with communications teams to identify and prioritize use cases that improve quality, save time and simplify recurring work
Coordinate training and ongoing learning opportunities tailored to different roles, experience levels and needs
Develop and maintain practical resources, including use-case examples, prompt libraries, workflow guidance and shared learnings
Help team members access approved tools and resources, coordinating with internal partners to address adoption barriers
Track adoption, gather feedback and assess benefits, including time saved and improvements in quality or efficiency
Reinforce company guidance on responsible AI use, including information handling, accuracy and human review
Team Operations and Culture
Serve as an operations partner to the Public Relations team. Meet regularly with PR to understand upcoming priorities, identify gaps in tools or support, and coordinate with the Chief of Staff and shared resource owners to get the team what it needs
Partner with PR leads to identify, prioritize and deliver future operational projects, such as improving how teams request shared support, coordinate agency work or plan across regions. Set clear owners and milestones, track progress and follow up with the teams using…