Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
The Physical Security Enablement IV supports the operation, maintenance, and continuous improvement of physical security systems within a mission-critical data center environment. This role applies strong technical knowledge and sound judgment to support security infrastructure, customer requirements, incident response, audits, and operational projects.
Working closely with cross-functional teams, vendors, and site stakeholders, the role contributes to maintaining a safe, secure, and compliant environment while helping ensure a positive customer experience.
Responsibilities
Work Orders
Support security installations, de-installations, and customer security deployments.
Manage non-standard customer security requests and custom orders, coordinating with internal teams and vendors as required.
Track customer security ticketing requests and support reporting, compliance, and audit requirements.
Assist senior team members with the development and distribution of Requests for Proposals (RFPs) for security infrastructure projects.
Coordinate auxiliary security equipment and support troubleshooting activities to minimize operational disruption and downtime.
Support maintenance and troubleshooting of security-related equipment and systems where required.
Incident Management
Respond to on-site security incidents and operational events, including security system failures, access control issues, and service disruptions.
Support incident investigations, reporting, and root cause analysis activities.
Apply knowledge of the security incident decision matrix and support incident declarations with the Equinix Operations Center (EOC).
Coordinate with stakeholders on Internal Incident Reports (IIRs) and Post Incident Reports (PIRs) as required.
Assist with the implementation of corrective actions and operational improvements resulting from incident reviews.
Facility / Infrastructure Maintenance
Support the operation and maintenance of physical security systems, including Access Control Systems (ACS) and Video Management Systems (VMS).
Investigate and resolve security system faults, condition reports, and operational issues in accordance with site standards and procedures.
Support preventive maintenance programs, system patching, upgrades, and lifecycle management activities.
Participate in customer-facing activities, including security audits, custom security requests, and cage build initiations.
Coordinate security asset inventory and IP address management for security devices and infrastructure.
Support security infrastructure projects and system enhancements that improve site security and operational effectiveness.
Vendor Management
Coordinate vendor activities supporting customer security deployments and site security infrastructure.
Support vendor work reviews and monitor activities to ensure compliance with site procedures, safety requirements, and operational standards.
Work with site management teams and third-party auditors to support internal and external audit activities.
Assist in maintaining documentation and records associated with security systems and vendor activities.
Site Administration
Apply security procedures, operational standards, and quality controls to ensure security systems remain compliant and effective.
Maintain and update security drawings, asset records, and site-specific…