Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
The Physical Security Enablement Technician is an on-site role responsible for maintaining the integrity, performance, and compliance of physical security systems across multiple data centers in the Toronto metro. This position requires strong technical expertise in access control, video surveillance, and alarm systems, along with the ability to troubleshoot and resolve issues to ensure continuous system reliability. A solid understanding of physical security architecture, low-voltage cabling, and IP networking is essential.
Working both independently and collaboratively, the technician performs moderately complex tasks, supports incident response efforts, and ensures all security operations align with Equinix standards and regulatory requirements. The role also involves direct engagement with vendors, internal teams, and external auditors, contributing to the overall safety, security, and operational resilience of the Data Center facilities in the region.
Responsibilities
Work Orders
Supports moderate security installations/de-installations
Handles moderate non-standard work requests for security custom orders internally and externally; based on scale, may also require vendor coordination
Supports tracking of customer security ticketing orders, including reporting requirements and audit requests
Involved in supporting senior team members with the development and distribution of Request for Proposals (RFPs) to vendors for moderate-scale security infrastructure projects requiring multiple bidders
Coordinates auxiliary equipment and machines with problem solving and minor repairs to avoid/minimize downtime; may support the troubleshooting and maintenance of office security equipment, if necessary
Prioritize repairs based on severity and customer impact
Provide technical support for security-related issues at Data Centers across Canada
Incident Management
Responds to moderately difficult on-site security incidents and events, including moderate security failures, problems and delays
Assists with reporting and root cause analysis relating to moderately difficult security incidents
Has substantial understanding of the security incident decision matrix and properly reports security incident declarations with the Equinix Operations Center (EOC); works with stakeholders for potential Internal Incident Report (IIR)/Post Incident Report
(PIR) response
Facility / Infrastructure Maintenance
Supports moderate issues for local security, in responding to and resolving issues and/or condition reports for the ACS (Access Control System) and VMS (Video Management Systems), in accordance with policies and procedures
Supports preventative maintenance for security infrastructure, according to the standard operating procedures, for on-time and accurate security patching and updates
Participate in moderate customer-facing support requests, including negotiated audits, security custom orders and cage build initiation
Coordinates asset inventory for security IP address management, including tracking and distributing IP addresses for security equipment
Performing system diagnostics, firmware upgrades, software updates and operating system updates
Vendor Management
Supports moderate security vendor work associated to customer-facing security buildouts and internal security infrastructure requests
Coordinates with…