Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
A lot of companies are still working out what AI means for how work gets done. At Equinix, this role puts that question into practice. You’ll lead the hands-on redesign of priority value streams with AI, and help build the management habits that make the changes stick.
The Process Excellence Senior Manager leads the redesign of selected value streams where AI can change how work gets done. Forward-deployed engineers build and deploy the solutions. This leader runs the work that comes before and alongside them: bringing business leaders and engineers into the same room to examine how work flows today, define what the future flow should look like, and place AI and human judgment where each adds the most value, so the redesign starts from outcomes and decisions rather than from tools.
The role also helps build and roll out the management practices / operating system that put continuous improvement principles to work, drawing on lean principles, along with the toolset that supports them, in partnership with HR. In priority areas, this leader coaches teams directly on applying the practices day to day.
You’ll work with business leaders, the people team, and our Digital and Innovation Organization, as part of the Process Excellence leadership team, with exposure to senior leadership.
Responsibilities
Facilitate working sessions with business leaders and forward-deployed engineers to examine how work actually flows, find the bottlenecks, handoffs, and rework, and define the future flow before solutions are built
Apply Lean, Six Sigma, BPM, and value stream methods, along with process and task mining, so the redesign is grounded in how work runs today and aimed at measurable gains in speed, quality, cost, and decision-making
Guide business teams to design for decisions and outcomes rather than tasks, and to place AI, automation, and human judgment where each adds the most value
Advise business leaders on where AI applies and where it does not, and raise concerns, escalating to senior leaders as needed, when a design only speeds up an existing process
Connect business teams, the Digital and AI organization, and change efforts so that opportunities move from identification to deployment and adoption
Set up regular visibility into how redesigned processes perform, so gains are sustained and drift is caught early
Apply the enterprise approach to prioritizing, framing, and launching value stream redesigns, and feed back lessons that improve it
Contribute to developing the Equinix management practices / operating system that builds continuous improvement principles into daily use, including visual management, structured problem solving, performance management, and standard work
Build, with partners, the toolset that supports those practices, including standards, templates, and routines that teams can adopt and adapt
Work with HR so the practices reinforce the leadership expectations set for the company, and so the language, learning experiences, and capability pathways are consistent
Help create the shared language and mindset that make continuous improvement part of how the company operates
Coach teams and leaders in priority areas through hands-on enablement, so they can apply the practices and the redesign approach themselves
Recommend what should be standard across the enterprise and what can flex…