Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Deliver on CRE's Purpose to Delight the Customer through the four Keys: Safety, Courtesy, Community, and Efficiency
Supports a single site (Hub, Club or Ramp)
Creating an exceptional workplace experience for our customers, creating a vibe and developing a community
The Workplace Experience Associate is a vital member of the CRE organization, responsible for providing an exceptional customer experience that delights all visitors and employees
As a representative of Equinix and the CRE org, the Workplace Experience Associate will play a crucial role in creating an environment that is welcoming, professional and reflects our company values
You will create and experience and a sense of community in the workplace through various means, including on-site events, ensuring quality and consistency of experience
You will get to know your customers well so you can anticipate their needs before they arise and can enhance and personalize their experience
Behaviors
Maintain a consistently positive, pleasant and helpful demeanor at all times and remain calm under pressure
Project a welcoming attitude by offering a warm and friendly smile, and open body language
Maintain a professional demeanor and foster positive relationships with team members, vendors, and stakeholders. Excel as an effective communicator
Dress the part; smart/tech casual, present as professional, neat, and well-maintained
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, compassion and a strong work ethic
Have a self-starting, proactive, and can-do attitude. Don't wait to be told to resolve an issue or deliver a great experience to customers. Take initiative to identify potential issues of areas for improvement and implements proactive solutions
Demonstrate adaptability and grace under pressure, effectively navigating unexpected circumstances. Resolve issues and have difficult conversations discretely, achieving a positive outcome
Be an energetic person displaying a customer-centric attitude. Resolve challenges with discretion and empathy, achieving mutually beneficial resolutions
Model Equinix's culture and values, actively encourage the inclusivity, wellness and sustainability
Treat your CRE colleagues as your customers and encourage a high trust team environment
Responsibilities
F&B
May have oversight of catering for breakfast / lunch and events including budget ownership, menu planning and food service quality control, manage Hive (Pantry) services with full ownership
Office communications
Develop and execute internal communication strategies, disseminating important information and fostering employee engagement through a variety of communication channels
Act as a conduit for interdepartmental communication, facilitating cohesion and collaboration
Coordinate office-wide events and meetings, capturing moments to promote organizational culture and camaraderie. Create engaging and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools
Event Execution
Ownership of onsite event planning and execution, ensuring seamless experiences for all attendees
Create marketing materials and promotional efforts, leveraging social platforms to generate excitement
Manage event logistics and budgets meticulously, maximizing resources while delivering…