Bradbury School and Hillside Kindergarten are currently seeking an ICT Technician to join the ICT Team to support both schools' IT needs.
Act as the first level of support for identifying and resolving ICT issues.
Monitor and resolve real-time technical issues via departmental Google Group Chats (Years 1-6, Specialist departments, and Hillside Kindergarten).
Install, reinstall, and upgrade software and operating systems for Windows, MacOS, and iOS.
Perform day-to-day hardware and software configurations.
Perform over-the-air management and push using JAMF Pro to Apple devices.
Detect, diagnose, and resolve issues with Interactive Touch Panels TVs, AirPlay capabilities, projectors, PA systems, multifunctional copiers, and other classroom devices.
Provide regular classroom support for iPad, MacBook, Windows, and Chromebook setup and app installation.
Set up and operate AV equipment for school events, meetings, and presentations.
Liaise with teachers and staff regarding hall events requiring AV and stage lighting.
Perform basic printing and network troubleshooting to ensure the stability of Ruckus switches and wireless access points (APs).
Maintain, monitor, and troubleshoot the Yealink IP phone system and Xiaomi CCTV cameras.
Maintain, monitor, and improve the performance of IT systems.
Maintain the stability and health of all computing equipment and peripheral devices.
Perform application system backup/restore.
Maintain and update the contents of the school website.
Maintain and update the asset registry for IT and other electronic equipment ( including labelling, regular stocktakes, and disposals).
Coordinate IT support with suppliers.
Install new hardware equipment and software applications.
Documentation work for related IT services.
Other assigned IT-related work.
Abilities
Strong problem-solving capabilities and critical thinking skills.
Experience providing agile, chat-based technical support (Google Workspace/ Google Chat preferred).
Experience in IT procurement.
Good troubleshooting skills.
A team player with a cheerful character and disposition.
Punctual, proactive, takes initiative, and has a “can-do” mindset.
Enthusiastic about working in an educational setting.
Good command of English.
Working at a height (occasionally).
Knowledqe
Solid experience with Windows 10/11, macOS, iOS, and Chrome OS.
Knowledge and experience with the Toddle platform are a plus.
AV, stage, and lighting experience, especially in Performing Arts, is a huge plus, particularly knowledge of moving head lights and digital mixing boards.
Working experience with Windows Server 2019 (AD, print server).
Familiarity with PaperCut print systems.
Familiar with Apple Configurator and JAMF / Mosyle MDM solutions.
Familiarity with Ruckus networking equipment, Yealink VoIP systems, and Xiaomi CCTV management.
Familiar with MS Office Suite and Google Education Suite.
Interest in coding, photography, and video taking.
Education & Experience:
Diploma/Degree in Computer Science or equivalent highly desired
Post-qualification IT experience desired, with at least 3 years of experience in a similar capacity.
For enquiries, please contact Alan Tang @ 25748249 or Email: alan.tang@bradbury.edu.hk
Applications will be reviewed on a rolling basis and offers may be extended prior to the job closing date. We strongly recommend early applications as we reserve the right to appoint candidates earlier than the closing date.
By applying for this position, your application may be considered for other opportunities (senior-level roles, head of department, etc.) within ESF.
ESF is an Equal Opportunities Employer
The English Schools Foundation (ESF) is fully committed to providing equal employment opportunities. ESF will not discriminate on the basis of age, race, colour, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status…