ESF is seeking a talented and motivated Systems Analyst to join our core team as we drive our ambitious Digital Modernization initiative. In this role, you will play a pivotal part in implementing, configuring, and supporting core enterprise platforms (including Toddle and Sentral) across our 24 schools.
Working collaboratively with school leadership, vendors, and central teams, you will help streamline platform workflows, resolve technical integration challenges, and consolidate system enhancements into clear operational roadmaps.
Key Responsibilities:
Lead functional configuration, system updates, and workflow setups for SaaS educational platforms, ensuring alignment with school operations.
Partner with external vendors and internal technical teams to diagnose root causes, manage system patches, and resolve integration issues between enterprise systems.
Consolidate, evaluate, and prioritize change requests and technical enhancements across multiple school feedback streams into a single structured master backlog.
Collaborate directly with Vice Principals, Change Champions, and school administrators across 24 schools to gather requirements, run UAT, and support training initiatives.
Technical Competencies Required:
At least 4 years of SQL programming experience with a preference for SQL Server and/or Oracle.
At least 5 years of web application development experience in PHP
Designing & building backend APIs and middleware architectures
Proficiency in front-end frameworks (such as React, Angular, or Vue.js) is a strong advantage
At least two years of experience providing IT application support to end customers
Technical & Professional Experience
Proven experience as a Systems Analyst or Business Analyst managing large-scale application rollouts, SaaS implementations, and complex enhancement backlogs.
Hands-on experience configuring, testing, and troubleshooting cross-system integrations using REST and SOAP APIs, as well as managing vendor patches and fixes.
Strong analytical abilities with a track record of translating complex school/business requirements into clear technical specifications and action plans.
Core Competencies & Personal Attributes
Exceptional verbal and written communication skills, with a collaborative, customer-centric approach to supporting non-technical stakeholders and school staff.
A self-starter who takes initiative to identify operational needs and deliver quality results independently without needing prompt supervision.
Excellent time management and prioritization skills, with the flexibility to adapt smoothly to shifting project needs and tight deadlines.
Typical reporting relationship : Learning Management Systems Manager
Minimum typical education: University degree in Computer Science or related disciplines
Minimum typical experience : 7 to 10 years of IT application development and support experience.
Applicants must be a permanent Hong Kong resident or possess a valid visa to work in Hong Kong.
For enquiries, please contact Karen Ng @ 37622653 or Email: Karen.ng@esfcentre.edu.hk
Applications will be reviewed on a rolling basis and offers may be extended prior to the job closing date. We strongly recommend early applications as we reserve the right to appoint candidates earlier than the closing date.
By applying for this position, your application may be considered for other opportunities (senior-level roles, head of department, etc.) within ESF.
ESF is an Equal Opportunities Employer
The English Schools Foundation (ESF) is fully committed to providing equal employment opportunities. ESF will not discriminate on the basis of age, race, colour, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by local laws or regulations.
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