Overview
In this position, you will lead global programs, facilitate the exchange of best practices, coordinate community engagement activities, and help develop frameworks and resources that strengthen the effectiveness of the global services ecosystem. Through collaboration with internal and external stakeholders, you will play a key role in building a more connected, scalable, and impactful services capability that supports the continued growth, alignment, and success of Esri's global services delivery network.
The Global Network Strategy Office focuses on services delivery network strategy and channel development to help Esri scale global business through stronger collaboration across Esri, international distributors, business partners, and systems integrators. We provide thought leadership, foster collaboration and facilitate strategy alignment through prioritized initiatives, best practices frameworks, stakeholder engagement, and network collaboration. Foundational principles include establishing repeatable, scalable, and sustainable services delivery approaches as part of targeted go-to-market initiatives.
Responsibilities
Foster and facilitate the global PS Manager community charter and cohort
Coordinate with community initiative working groups – ensuring defined charters, representative membership, collaborative engagement, purposeful work program, targeted milestones, status briefings, stakeholder reviews, output work products
Plan and facilitate global PS Manager community connects and regional workshops that encourage business alignment, accelerate best-practice adoption, and improve services delivery capability across the network
Facilitate PS Business Update briefings by PS Manager members (by organization) and associated outputs to build greater understanding of services delivery network capabilities and enable best practices exchange
Facilitate structured collaboration forums to maintain situational awareness, maximize stakeholder engagement, build consensus and drive decision velocity
Champion the global PS organization profile dashboard including system development/release management and regular update cycles to enable ecosystem assessment, capability development planning, and optimize resource sharing
Curate global PS Manager community collaboration space, membership access and associated PS Manager portal to maximize stakeholder engagement, community charter awareness and key initiatives collaboration
Coordinate community updates and feedback with key stakeholders including GBD/Global/Regional Managers and teams, Global Community of Practice Leads, Community Leads, PS Senior Leadership, and Esri Services Teams to build awareness, foster consensus and drive prioritized outcomes
Requirements
8+ years professional experience working in functional areas such as support services, training services, professional services and/or managed services in a technology company
Ability to engage, collaborate, facilitate, and lead with internal and external stakeholders and services team
Demonstrated experience in stakeholder engagement, consensus building, developing best practices frameworks, community partnerships, organization change management
Demonstrated experience in strategically contributing to vision, goal and initiatives planning with business, technical and operational Executives, Management and Practitioners
Ability to plan, engage collaboratively and influence outcomes across internal organization and external company boundaries without direct management authority
Proven ability to develop and create program designs, work plans, budgets, and timelines/schedules
Bachelor's degree in Business Administration, Communications, Marketing, IT, or related field
Recommended Qualifications
Master's degree in Geographic Information Systems (GIS), Geography, Computer Science, Information Systems, or related STEM field
Multi-lingual highly desirable (particularly Spanish, Arabic, …)
Total Rewards
Esri’s competitive total…