Overview
Do you want to join a team of dynamic and detail-oriented engineers building capabilities that apply AI to simplify and automate enterprise system observability. In this role, you will help define how observability solutions add telemetry and monitor health, performance, and usage of ArcGIS systems.
By observing and analyzing both traditional and cloud infrastructure, software components, and operational metrics, our observability platform helps organizations understand system behavior, detect anomalies, optimize performance, and plan for future capacity across complex ArcGIS deployments.
We are evolving these capabilities to incorporate AI-assisted and agentic operations, enabling administrators to interact with system telemetry using natural language. These capabilities will support system health inquiries, capacity forecasting, root cause analysis, operational planning for maintenance events, and AI-assisted troubleshooting and remediation for enterprise ArcGIS environments.
Esri has a Relocation Assistance Program and can provide support with relocating to the Redlands, CA area for this position.
Responsibilities
Work with software developers to design, build, test, and release high quality software
Author and execute test plans; build and manage testing datasets for N-path, acceptance, and regression testing
Research industry standards and specifications to translate requirements into software design
Author Scrum user stories that define new feature capabilities to guide the software development process
Communicate with product users to identify product requirements and advocate for their needs throughout the software development lifecycle
Collaborate with product UI/UX designers to create mockups of rich user experiences for new capabilities
Help define user workflows that integrate AI-assisted operations and natural language system interactions for observability and system management
Evaluate and validate AI-assisted features that support root cause analysis, system diagnostics, performance troubleshooting, and operational recommendations
Design and test scenarios that simulate real-world enterprise ArcGIS deployments to validate system insights and recommendations
Help define safe operational boundaries and human-in-the-loop workflows for AI-assisted system operations and automation
Author user guide documentation and provide technical review of user guide documentation for accuracy, completeness, and usability
Provide best practices, user documentation, demonstrations, and technical assistance for the product
Work with automation engineers to design UI automation
Evaluate and refine AI-generated documentation drafts produced by internal tools or agentic development workflows to ensure accuracy, clarity, and usability
Use modern documentation tooling and AI-assisted writing workflows to improve content development efficiency while maintaining editorial quality
Requirements
5+ years of experience in a similar position supporting similar responsibilities
Professional experience working as a GIS or IT practitioner maintaining a GIS or IT environment
Experience deploying and/or administering ArcGIS Enterprise, ArcGIS Online, or other comparable IT systems (web / application servers)
Familiarity with traditional RDBMS systems (preferably PostgreSQL), including common SQL commands and concepts
Familiarity with general server administration on Windows or Linux
Strong communication and collaboration skills, working in a cross-functional environment
Excellent problem solving and analytical skills
Bachelor's in Information Systems, Geographic Information Systems (GIS), Geography, Computer Science, or STEM related field
Recommended Qualifications
Strong testing and QA experience with software products
Experience maintaining and troubleshooting complex enterprise systems
Experience with observability systems and performance monitoring concepts (ArcGIS Monitor, Prometheus, Datadog, OpenTelemetry)
Working knowledge of at…