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The Communications Specialist is a member of the transport team who works in the communications center to triage patients to the correct level of medical transport care, communicates with ground and flight crews, provides flight following and communications, assists with quality improvement measures, plans day to day staffing, coordinates daily resources and assists with a variety of short and long-term projects. Works collaboratively with others to deliver the safest and highest quality patient and family centered care possible during transport. Works within the standards of governing and regulatory bodies for medical transport, aviation vendor operations manual and Federal Aviation Administration rules and regulations.
Safety:
Assures that safety of the transport team and patient are a primary driver for communication and dispatch decision making.
Monitors transports, including use of technology-based tracking systems, and follows emergency procedures for in flight / ground emergencies. Communicates emergencies to aviation vendor operational control center and UCMC leadership quickly and in accordance with established emergency protocols.
Maintains competence in radio frequency bands used in medical and ground EMS.
Understands weather interpretation and how to retrieve current and forecasted weather to assist the pilot/driver during transport.
Maintains competence in the Post Accident/Incident Plan (PAIP)
Understands and maintains competence in navigation techniques and map skills including of GPS navigation and approaches.
Reads and maintains a useable knowledge of department policies, procedures and guidelines related to safety, including; vehicle operations, emergency procedures, bariatric transport, etc.
Maintains a safe, clean, well-organized work area in the communications center and encourages and directs other staff to do the same.
Conducts operations in a safe manner.
Never sidesteps safety to get a transport completed.
Never puts any of the department values above safety, including financial sustainability
Clinical Practitioner:
Clinical Practitioner:
Coordinating ground and air transports. Coordinates the level of transport care provider; BLS, ALS, MICU, Air. Collaborates with referring and receiving care providers and transport team to encourage safe and appropriate resource utilization for the individual patient. Collaborates with RN Coordinator when available. Communicates appropriate patient information in a professional manner. Respects patients’ rights to privacy. Documents all clinical information per department standards. Collaborates with EMS, physicians, nurses and other health care providers to assure that the patient’s unique transport needs are met. Follows the department and hospital policies, procedures, and standards for patient care and operations. Maintains computerized database of all transport requests and other data as directed. Actively participates in department quality assurance and review. Maintains all clinical competencies required.
Operational Practitioner:
Reports to work on-time and leaves on-time unless directed otherwise or situation specific additional resources are needed. Assumes responsibility for self while on-shift in respect to operational decision making. Collaborates with and communicates frequently with department leadership as operational needs change throughout the day.…